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Laptop battery does not charge beyond 55% on certain Dell PCs

Oversigt: Certain Dell laptop battery does not charge beyond 55%. Find troubleshooting steps to resolve battery charge issue when battery does not charge beyond 55%.

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Udforsk andre ressourcer

Symptomer

You may observe that the battery on your Dell PC does not charge beyond 55%.

Årsag

This is caused by the Ownership Date being missing in the BIOS setup.

Løsning

Updating to the latest BIOS version from Dell Drivers and Downloads will solve the issue. Update the BIOS to the latest version and follow the instructions below once the update is complete.

To learn how to update the BIOS on your Dell PC, refer to the Dell knowledge-base article How to Download or Update your BIOS.

  1. Download and install the latest BIOS. Refer to the Dell knowledge-base article How to Download or Update your BIOS.

  2. Restart the PC and at the Dell logo screen, tap F2 to enter BIOS Setup.

  3. In the left pane, expand Maintenance and select First Power On Date (Figure 1).

  4. In the right pane, select Set Ownership Date.

SLN308571_en_US__1image(1065)

Figure 1: Select Set Ownership Date and restart the PC.

  1. Click Apply and Exit.

  2. Restart the PC and at the Dell logo screen, tap F2 to enter BIOS Setup. Verify that the First Power On Date is no longer listed and Ownership Date is updated (Figure 2).

SLN308571_en_US__2image(1067)

Figure 2: Verify Ownership Date is updated.

  1. The system will now charge the battery normally.

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Artikelegenskaber
Artikelnummer: 000144108
Artikeltype: Solution
Senest ændret: 10 okt. 2024
Version:  5
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