Adobe Product Code Has Already Been Redeemed

Affected Products:

Adobe Acrobat
Adobe Photoshop Elements
Adobe Premier Elements

An error This code has already been redeemed is generated if a redemption code was previously used.

Figure 1: (English Only) This code has already been redeemed message

Dell sells two type of licenses for Adobe:

• Perpetual (one time)
• Cloud (subscription)

Customers who purchase a perpetual Adobe license are delivered a redemption code through:

• Dell Digital Delivery if purchased with Dell hardware
• Dell Digital Locker if purchased without Dell hardware

The redemption code can be redeemed to download one copy of the product and an associated serial number.

The Adobe product must be deactivated before reimaging an operating system or installing the product on another computer. For more information, reference https://helpx.adobe.com/download-install/kb/activation-deactivation-help.html .

Failure to deactivate the product results in the above error.

Dell technical support is unable to resolve this error directly. To resolve the error, you must contact Adobe directly https://helpx.adobe.com/contact.html  and provide:

• Adobe ID
• Redemption Code
• Error message