How to Troubleshoot Inkjet Cartridge Issues on Your Dell Printer
Shrnutí:Resolving the printer not recognizing the ink cartridge(s) with Cartridge Errors (Alignment, Missing and Unsupported) or only prints in one color.
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This article provides information on how to resolve the printer not recognizing the ink cartridge(s) or only prints in one color. The error messages may include Cartridge Alignment, Cartridge Error, Cartridge Missing or Unsupported Cartridge.
Dell does not recommend the use of refilled or third-party ink cartridges. These cartridges can potentially damage the printer.
To verify the cartridges are Dell-branded, take the cartridges out of the printer and look at the top. Verify that the cartridge has the word Dell molded into the cartridge case (Figure 1). For more information on identifying the proper printer cartridges, refer to the Online User's Guide.
Figure 1: Dell-branded ink cartridges
Note: The 725 and 810 printers only have one ink cartridge.
The Dell All-In-One printers come with two separate ink compartments that are not interchangeable. The black ink cartridge cannot be used in the color ink cartridge slot and vice versa.
Turn the printer on.
Raise the front cover of the printer so that the ink cartridge carrier moves to the center.
Inspect the ink cartridges ensuring that the black ink cartridge is inserted into the left-hand ink compartment and that the color ink cartridge is inserted into the right-hand ink compartment.
Note: If the ink cartridges are not in their correct slots, carefully remove the ink cartridges and re-insert them into the correct slots. Make sure the lip is in the correct position (Figure 3).
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Číslo článku: 000136082
Typ článku: Solution
Poslední úprava: 19 pro 2022
Verze: 6
Najděte odpovědi na své otázky od ostatních uživatelů společnosti Dell
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Vlastnosti článku
Číslo článku: 000136082
Typ článku: Solution
Poslední úprava: 19 pro 2022
Verze: 6
Najděte odpovědi na své otázky od ostatních uživatelů společnosti Dell
Služby podpory
Zkontrolujte, zda se na vaše zařízení vztahují služby podpory.