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Inspiron 14 3420 Cannot Turn On Without Battery

Summary: Learn about what to do when an Inspiron 14 3420 is unable to turn on without a battery connected.

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Symptoms

In some scenarios, a user may remove the battery and try to turn on the computer while connected to the AC adapter power. The Inspiron 14 3420 does not turn on.

Affected Platforms:

  • Inspiron 14 3420

Cause

This is a Qualcomm SC8180X platform limitation and is the expected behavior.

Resolution

This is expected behavior for the Inspiron 14 3420. Connect the battery to turn on the computer.

Affected Products

Inspiron 14 3420