Skip to main content
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products

Troubleshooting Scanner Not Detected Using Dell Printer Hub

Summary: Resolving scanner not detected using Dell Printer Home (DPH) issue on Dell Printers.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Instructions

Table of Contents:

  1. Enabling Network Discovery to Resolve "No Scanner Installed" Issues
  2. Windows 8.1 and 10
  3. Adding the Printer using Web Services for Devices (WSD) when Receiving "No Scanner Installed" After Running Software and Application Package
  4. Alternate Scanning Solutions for "No Scanner Installed" Issues After Performing the Previous Steps


Enabling Network Discovery to Resolve "No Scanner Installed" Issues

Use the following method if the scanner is not detected using DPH.
 Device Manager

  1. Uninstall the entire Dell software suite including Dell Printer Hub in Device Manager.
  2. Verify that there are no entries remaining for the scanner in Device Manager. Uninstall any found.
Note: Should this solution not resolve the issue or if the scanner disappears after the update.


Windows 8.1 and 10

Note: The process is similar for Windows 8.1 and 10.

Choose a Home/Private network location.

  1. Click the bottom left Windows icon known as the Start menu.
    Start Menu
  2. Start typing homegroup, then select HomeGroup from the search results.
    Homegroup search
  3. Select Change network location.
    Homegroup, change network location
  4. Select discoverable Yes.
    Discoverable Networks
  5. Restart the computer.
  6. Reinstall Dell Software Suite and Driver.
Note: Should this solution not resolve the issue or if the scanner disappears after the update.


Adding the Printer using Web Services for Devices (WSD) when Receiving "No Scanner Installed" After Running Software and Application Package

Dell Printer Hub relies on the installation of the printer as a WSD device for scan capabilities. Following installation of the printer, Dell Printer Hub may appear as follows.
Printer Hub

If you receive a message that there is No scanner installed, this indicates that the print queues installed do not include a WSD installation. This installation can be done using the following steps.

  1. To add a WSD installation for scanning, click Add a printer in Devices and Printers.
    add a printer
  2. In the next window, you can either select the printer if Windows automatically finds it or click The printer that I want isn’t listed.
    The printer that I want isn’t listed
  3. When selecting The printer that I want isn’t listed, choose the option to Add a printer using a TCP/IP address or hostname and click Next.
    Add a printer using a TCP/IP address or hostname
  4. Enter the IP address of the printer, click Next, and allow Windows to complete the installation.
    enter IP click Next
  5. After the installation is completed, you should have an additional print queue which defaults to the printer’s hostname. In order to verify that this WSD is functional, you should be able to right click the icon and receive an option to Start scan.
    Start scan
  6. After installing the WSD printer queue, you will now see this printer inside Dell Printer Hub as an option for scanning.
     Dell Printer Hub shows printer as option to scan
Note: If the option to scan is still not available after adding the printer as a WSD device, run the Scanner Driver installation package from Dell Support. After installation, restart the computer, and readd the printer as a WSD device to determine if the Start Scan option is available.
Note: Should this solution not resolve the issue or if the scanner disappears after the update.


Alternate Scanning Solutions for "No Scanner Installed" Issues After Performing the Previous Steps

If you have purchased the printer explicitly for using Dell Printer Hub for pull scanning there are alternate scanning methods, performing the following.

  1. When running Windows 8.1 or Windows 10, you can download the Windows Scan app from the Windows Store for pull scanning. The app is free and can scan to PDF after selecting Feeder or Flatbed as the source inside the app.
    Windows Scan app
    select Feeder or Flatbed as the source
  2. If you do not need to be able to pull the scan or edit the scan in real time, they can setup scan to network over SMB or FTP from the operator panel.
  3. You may have other applications which are capable of scanning, such as Adobe Acrobat. Alternatively, they can use Windows Fax and Scan or various third-party applications for scanning documents into image files.
  4. If you are using scanning on rare occasions or only one computer, a USB flash drive or USB connection to a computer can be used when scanning must be performed.
Note: Should this solution not resolve the issue or if the scanner disappears after the update.

Affected Products

Dell 1100 Laser Mono Printer, Dell 1110 Laser Mono Printer, Dell 1125 Multifunctional Laser Printer, Dell 1130 Laser Mono Printer, Dell 1130n Laser Mono Printer, Dell 1133 Laser Mono Printer, Dell 1135n Multifunction Mono Laser Printer , Dell 1230c Color Laser Printer, Dell 1235cn Color Laser Printer, Dell 1250c Color Laser Printer, Dell 1320c Color Laser Printer, Dell 1350cnw Color Laser Printer, Dell 1355cn/cnw Color Laser Printer, Dell 1600n Multifunction Mono Laser Printer, Dell 1700/n Mono Laser Printer, Dell 1710/n Mono Laser Printer, Dell 1720/dn Mono Laser Printer, Dell 1815dn Multifunction Mono Laser Printer, Dell 2130cn Color Laser Printer, Dell 2135cn Color Laser Printer, Dell 2145cn Multifunction Color Laser Printer, Dell 2150cn/cdn Color Laser Printer, Dell 2155cn/cdn Color Laser Printer, Dell 2230d/dn Mono Laser Printer, Dell 2330d/dn Mono Laser Printer, Dell 2335dn Multifunctional Laser Printer, Dell 2350d/dn Mono Laser Printer, Dell 2355dn Multifunction Mono Laser Printer, Dell 3000cn Color Laser Printer, Dell 3010cn Color Laser Printer, Dell 3100cn Color Laser Printer, Dell 3110cn Color Laser Printer, Dell 3115cn Color Laser Printer, Dell 3130cn Color Laser Printer, Dell 3330dn Mono Laser Printer, Dell 3333/3335dn Mono Laser Printer, Dell 5100cn Color Laser Printer, Dell 5110cn Color Laser Printer, Dell 5130cdn Color Laser Printer, Dell 5200n Mono Laser Printer, Dell 5210n Mono Laser Printer, Dell 5230n/dn Mono Laser Printer, Dell 5310n Mono Laser Printer, Dell 5330dn Workgroup Mono Laser Printer, Dell 5350dn Mono Laser Printer, Dell 5530/dn Mono Laser Printer, Dell 5535dn Mono Laser MFP, Dell 7130cdn Color Laser Printer, Dell 7330dn Mono Laser Printer, Dell B1160 Mono Laser Printer, Dell B1160w Wireless Mono Laser Printer, Dell B1163 Multifunction Mono Laser Printer, Dell B1163/W Multifunction Mono Laser Printer, Dell B1165nfw Multifunction Mono Laser Printer, Dell B1260dn Laser Printer, Dell B1265dfw Multifunction Mono Laser Printer, Dell B1265dnf Mono Laser Printer MFP, Dell B2360d Mono Laser Printer, Dell B2360dn Mono Laser Printer, Dell B2375dfw Mono Multifunction Printer, Dell B2375dnf Mono Multifunction Printer, Dell B3460dn Mono Laser Printer, Dell B3465dn Mono Laser Multifunction Printer, Dell B3465dnf Mono Laser Multifunction Printer, Dell B5460dn Mono Laser Printer, Dell B5465dnf Mono Laser Printer MFP, Dell C1660W Color Laser Printer, Dell C1760NW Color Laser Printer, Dell C1765NF MFP Laser Printer, Dell C1765NFW MFP Laser Printer, Dell C2660dn Color Laser Printer, Dell C2665dnf Color Laser Printer, Dell C3760dn Color Laser Printer, Dell C3760n Color Laser Printer, Dell C3765dnf Color Laser Printer, Dell C5765DN MFP Color Laser Printer, Dell C7765DN MFP Color Laser Printer, Dell E310dw Printer, Dell E514dw Multifunction Printer, Dell E515dn Multifunction Printer, Dell E515dw Multifunction Printer, Dell E525w Color Multifunction Printer, Dell H625cdw Cloud MFP Laser Printer, Dell H815dw Cloud MFP Printer, Dell H825cdw Cloud MFP Laser Printer, Dell M5200 Medium Workgroup Mono Laser Printer, Dell 1125 Mono Laser MFP, Dell P1500 Personal Mono Laser Printer, Dell Workgroup Laser Printer S2500/S2500n, Dell S2810dn Smart Printer, Dell S2815dn Smart MFP printer, Dell S2825cdn Smart MFP Laser Printer, Dell S2830dn Smart Printer, Dell Color Smart Printer S3840cdn, Dell Color Smart Multifunction Printer S3845cdn, Dell S5830dn Smart Printer, Dell Color Smart Printer S5840cdn, Dell W5300 Workgroup Laser Printer ...
Article Properties
Article Number: 000136136
Article Type: How To
Last Modified: 12 Nov 2024
Version:  5
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.