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Article Number: 000133585

Latitude 3x60 and Latitude 3x70 Shuts Down Unexpectedly When Running on Battery Only

Summary: Solution for your Latitude 3460, Latitude 3560, Latitude 3470, Latitude 3570 unexpectedly shutting down when moving the system.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

Your Latitude computer may shutdown unexpectedly when you move it with the AC Adapter disconnected.

This problem can happen on Latitude 3x60 and Latitude 3x70 computers with 6-cell battery (Part Numbers: WYT3M and 2XNYN)

Resolution

Solution

Updating your system to the latest BIOS.

Version BIOS A08 or newer for Latitude 3x60 and BIOS 1.6.2 or later for Latitude 3x70 will help you resolve the issue. To download and install the latest BIOS:

Warning: Please disconnect external peripherals like external hard disk drives, printers, scanners before updating the BIOS on your Dell PC.
 
Warning: Dell laptop PCs must have the battery installed and charged to at least 10% before you begin the BIOS update. Dell recommends running the laptop PC on AC power before proceeding with the update process.
 
  1. Browse to Dell Drivers & Downloads page
  2. Either:
    • Touch or click the listing for your computer under THIS PC.
      SLN305305_en_US__1icon Note: When there is no listing for your computer under THIS PC, you can touch or click Download & Install SupportAssist, which will automatically identify your computer for you. Follow the prompts to download and install SupportAssist.
    • Enter the Service Tag, Dell EMC Product ID, or Model, and then touch or click the Search button, and select your computer from the list.
    • Touch or click Browse all products: You will need to select the type of device you have, the brand name, and then the product model.
      SLN305305_en_US__1icon Note: For more information refer to Dell Knowledge Base article, How to Determine the Model Number of Your Dell Computer.
  3. Ensure you have selected the correct Operating System
  4. Under Category, choose BIOS
  5. Locate the latest System BIOS
  6. Click Download and save the file to your PC
  7. Open File Explorer and browse to the location where you saved the downloaded file
  8. Double-click the BIOS setup file and follow the on-screen instructions to complete the installation process

 

SLN305305_en_US__1icon Note: To learn more about updating the BIOS on your PC, refer to the Dell knowledge-base article Dell BIOS Updates 

 

If the problem persists after updating the BIOS, please contact tech support for further help.

 
SLN305305_en_US__1icon Please note that this article is NOT intended to extend your battery warranty. Please check your battery warranty at Dell.com

Article Properties

Affected Product

Latitude 3460, Latitude 3470, Latitude 3560, Latitude 3570

Last Published Date

21 Feb 2021

Version

4

Article Type

Solution

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