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PowerStore: Samsung PM1643 or PM1643A drives locked after power cycle

Summary: Samsung SAS drives PM1643 running EXF7 or EXV7 (high capacity models), or PM1643A running EXA1 or older firmware revisions may be locked after power cycle.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Drives

Part Number

Model

Vendor

Product

Size

BPS

FIPS?
005033007 DV 1.92T SSD 2.5 12G SAS 512 25 SED T Samsung PM1643 1.92TB 512 LC FIPS Type D SED
005033008 DV 1.92T SSD 2.5 12G SAS 512 25 SED Samsung PM1643 1.92TB 512 LC FIPS Type D SED
005033009 DV 3.84T SSD 2.5 12G SAS 512 25 SED T Samsung PM1643 3.84TB 512 LC FIPS Type D SED
005033010 DV 3.84T SSD 2.5 12G SAS 512 25 SED Samsung PM1643 3.84TB 512 LC FIPS Type D SED
005033011 DV 7.68T SSD 2.5 12G SAS 512 25 SED T Samsung PM1643 7.68TB 512 LC/HC FIPS Type D SED
005033012 DV 7.68T SSD 2.5 12G SAS 512 25 SED Samsung PM1643 7.68TB 512 LC/HC FIPS Type D SED
005053625 DV 1.92T SSD 2.5 12G SAS 512 25 FIPS T Samsung PM1643a 1.92TB 513 FIPS Type D
005053626 DV 1.92T SSD 2.5 12G SAS 512 25 FIPS Samsung PM1643a 1.92TB 513 FIPS Type D
005053627 DV 3.84T SSD 2.5 12G SAS 512 25 FIPS T Samsung PM1643a 3.84TB 513 FIPS Type D
005053628 DV 3.84T SSD 2.5 12G SAS 512 25 FIPS Samsung PM1643a 3.84TB 513 FIPS Type D
005053629 DV 7.68T SSD 2.5 12G SAS 512 25 FIPS T Samsung PM1643a 7.68TB 513 FIPS Type D
005053630 DV 7.68T SSD 2.5 12G SAS 512 25 FIPS Samsung PM1643a 7.68TB 513 FIPS Type D
 

Cause

Due to a known drive firmware issue where a race condition may occur which may lead to drives remaining locked and requiring manual intervention to unlock those drives. This prevents the cluster from starting.

Log signature is as follows:
Mar 16 02:37:28.429866 xxxxx-A cyc_bsc[3373]: 0x007f007e7fc700 2020-03-16 02:37:28.429729 (E) cyc_crypto_util.cpp:2648 _work_func() BOOT: pre-processing failed device:/dev/sdx exception:ComPacket length is zero
Mar 16 02:37:28.429866 xxxxx-A cyc_bsc[3373]: 0x007f007e7fc700 2020-03-16 02:37:28.429745 (I) cyc_crypto_util.cpp:2653 _work_func() BOOT: processing completed device:/dev/sdx sn:xxxxxxx  success:0
 

Resolution

 Please contact technical support for assistance. 

Affected Products

PowerStore, PowerStore 1000X, PowerStore 1000T, PowerStore 3000X, PowerStore 3000T, PowerStore 5000X, PowerStore 5000T, PowerStore 500T, PowerStore 7000X, PowerStore 7000T

Products

PowerStore 9000X, PowerStore 9000T
Article Properties
Article Number: 000132949
Article Type: Solution
Last Modified: 12 Oct 2023
Version:  7
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