Affected Products:
- Wyse Management Suite Public Cloud
- Wyse Management Suite Private Cloud
- Wyse Management Suite Standard
Wyse Management Suite offers three variations of the product:
- Wyse Management Suite Public Cloud
- Solution-as-a-Service (SaaS) offer
- Full features and functions
- Requires an active ProSupport license
- Wyse Management Suite Private Cloud
- On-premises offer
- Full features and functions
- Requires an active ProSupport license
- Wyse Management Suite Standard
- On-premises offer
- Limited features and functions
- Free with the purchase of compatible Wyse hardware
Warning:
- Wyse Management Suite Standard offers only limited technical support on:
- Assistance with obtaining the product
- Troubleshooting product installation/ update issues
- Wyse Management Suite Standard offers no additional technical support for any unlisted function and feature.
- Technical support is not available on any Wyse Management Suite Private or Public Cloud trial license.
- For out-of-scope support assistance, reference the self-help options listed below.
Self-Help Options
Most technical issues or questions can be resolved by referencing:
If you have a Dell service tag click Technical Support, otherwise click Order Support for more information:
- Go to https://www.dell.com/support/home.
- To the right of the page, select Contact Us and then click Technical Support
- Click Enter service tag.
- Under Identify your product, type your Service Tag and then click Submit.
Note:
- Service tag requirements differ between product offerings:
- Wyse Management Suite Private and Public Cloud:
- Enter the software service tag obtained through your product order.
- Wyse Management Suite Standard:
- Enter the hardware service tag for your Wyse thin client.
- If you are unable to locate the appropriate service tag, reach out to your sales agent for assistance.
- On prompt, select either International Support or Support in [REGION].
Note:
- [REGION] is based on the country or region that the product was purchased at.
- Your [REGION] may differ from the above screenshot.
- From the drop-down menu, select Software and 3rd party applications and then click Next.
- Select an available contact option.
Back to Top
- Go to https://www.dell.com/support/home.
- To the right of the page, select Contact Us and then click Order Support
- Type your Order Number and then click Find My Order.
- To the right of the page, click Contact Customer Support.
- From the drop-down, select Missing or Wrong Items.
- Select an available contact option.
Back to Top
Note:
- Contact options may differ by your region.
- Reference this article (000125938) when contacting technical support.
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