In order to gather needed information we need to log on to Unisphere manager on our VNXe. After we log in we are presented with the management GUI.
The GUI will generate alerts for failed components. We can investigate further by viewing the system health. The system health screen shows the severity of the error as well as the problem component and description.
Within the lower pane we see the component description area. Here we need to make physical note of the serial number and part number as this will be needed when returning and ordering parts.
Once this information is gathered choose support... need more help... customer replaceable parts and order a customer replaceable part. This will bring you to the service portal.
You’ll need to log in using your support login account information. Within the service center, you’ll create a service record and generate a replacement order.
This is where you’ll need the serial number and part number recorded earlier. Follow the prompts and enter the information required to order the replacement part.
Before you begin the replacement procedure make sure you have correctly identified the faulted part and that a replacement module is available.
Refer to your VNXe online help and official replacement procedures if necessary. Identify the faulted LCC by the amber fault LED. Gently pull the connector tabs to release any SAS cables connected to the faulted LCC.
Turn the captive screws counterclockwise to release the LCC and then remove the LCC from its slot. Place the LCC on a clean static free surface.
Unpack your new LCC. Retain the packaging so you can return the faulted link control card. Gently insert the LCC. Be sure the LCC is completely seated in the enclosure.
The LCC power light turns on. Secure the module with the captive screws. Reattach any SAS cables that you had removed in the same locations from which you removed them.
Verify that the new module is recognized by your system and operating correctly. In Unisphere click view system health. In the component list, the replaced module should be marked with an OK status icon.
In the graphical view the module is highlighted green. Note if the system health monitor shows the replacement module is faulted contact your service provider.
At this point we can proceed to return the faulted module. Choose support, need more help, customer replaceable parts, return a customer replaceable part.
This will bring you to the part service portal. You’ll need to log in using your support login account information. Once logged in choose to process a returned part using the supplied form.
A return shipping label will be generated. Attach the shipping label to the return packaging and contact the appropriate person to pickup the faulted part.
