SupportAssist is a proactive and predictive technology that provides automated technical support for your Dell PCs. It enables IT administrators to manage their PC fleet from TechDirect anytime, anywhere.
This video demonstrates how to create and manage catalogs and deploy PC updates remotely. SupportAssist enables you to deploy customized updates on your PC fleet, using custom catalogs. In Connect and manage, you can create, manage, and deploy customized catalogs of the required BIOS, driver, firmware, and Dell application software updates. You can also deploy specific versions of these PC updates.
First, let’s see how to create a catalog. On the Connect and manage home page, go to Manage and Update Catalogs. Click Create catalog, enter the information, and create a catalog. When you create a new catalog, the catalog is in the Draft state. Then, you can test the updates by assigning the catalog to the Test state. After testing is complete, you can assign the catalog to Production state. Click Edit Draft, Edit Test, or Edit Production to include or exclude PC updates in the catalog.
Now, let’s see how to deploy the catalog remotely. Note - The catalogs that you want to deploy must be in the Test or Production states. Click Deploy catalog, select the catalogs that you want to deploy, select the site and group to deploy the catalogs, and then click Deploy catalog. The catalogs are queued for deployment and the updates are deployed to the connected PCs. You can monitor the deployment progress in the Deployment status section on the Update catalogs page.
Alternatively, you can also download the catalog and deploy the PC updates manually using a deployment tool of your choice. For more information about SupportAssist for Business PCs, go to Dell.com/SupportAssist. To view the documentation, go to Dell.com/serviceabilitytools, click SupportAssist, and then SupportAssist for Business PCs.
