Hard drive not installed error on laptop

Dell Inspiron i3 3558 model.

It was working fine. I put it into sleep mode as usual but when I start it again it doesn't start. Is witches it off and try again . This time Dell support assist start and after initializing storage it shows "hard drive not installed". I tried diagnostic there also it show same thing. In BIOS setup, hard drive- none.

Responses(1)

E

ejn63

9 Legend

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87.5K Posts

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November 19th, 2017 11:00

Unplug the system and remove the base cover. Disconnect the battery and hard drive. Then hold the power button for 30 sec. Reconnect both and power up - check to see if the drive is recognized.

if it's not, and the system is under warranty - call Dell for a drive replacement.

If the system is out of warranty, you'll need a new 2.5" drive - solid state, hard drive or hybrid drive), 7 mm in height.

Service manual is here:

www.dell.com/.../manuals

Need further assistance? Use the "Get Help Now" option at the bottom right to chat with a Dell technician right away.