traitement de commande pendant 10 jours

Bonjour,

Je suis désolé, mais je ne parle pas bien français. Je vais devoir continuer en anglais.

I contact you because I'm concerned that something is wrong with my order. I ordered and paid Dell XPS 9560. Order number: ********

Following advice of your Order Management Associate, Mr Aduri Manoj, to make payment using bank transfer (after problems paying with my card), I paid on March 8th 2017, full amount — 2.248,81 Euros, asked by ‘Accusé de réception de commande’ received by Mr Aduri Manoj. Bank where I made the payment is SOGEFRPP SOCIETE GENERALE PARIS FONTENOY.

If needed, I can send you the Proof of payment (that I was asked from your client service and sent several times already).

After ten (10) days, my order is still under ‘order processing’ status. Four days ago, at March 13th 2017, I contacted your Customer Care / Service Client employee Ms Aicha Fettouch, and was asked by her to send proof of payment. That was the last time that my emails were answered, even though I sent asked proof of payment and two more emails looking for answer to my order status.

Your site states 24 hours as time needed for emails to be processed.

I also checked at the bank, and got assured that my payment was processed the same day.

So far I was concerned with date of delivery, because I'm traveling at 25.03.2017, and I can't postpone the departure. If computer is not delivered by 24.03.2017, I won't be able to use the computer for many months.

But now I'm concerned with what is happening with my order, and to be honest, with the significant amount of money I paid to your company.

Can you please inform me what is the state of my order, is there something I can do to remedy this situation, and what are the steps you will make?

Cordialement,

Dusan Ristic