DELL Technologies

Dell XPS 13 TrackPad Issues after Driver Update

After updating my XPS 13 Ultrabook's Cypress drivers to the newest drivers released yesterday on the Dell Support Downloads page, all gestures (Though still enabled) have stopped working. The trackpad itself still seems to work fine after the driver update, but no gestures work any longer. They all

Ben, We were able to figure out how to get it updated properly without doing a rebuild. Here are the steps we did: 1. Download the latest A03 Cypress driver. Install it. Reboot. 2. Upon reboot keyboard and mouse will be disabled. Plug in USB keybo

XPS 13 A03 Cypress Trackpad Update Causes major issues

I just downloaded and installed A03 and it completely broke the trackpad and keyboard on reboot. Had to plug in external mouse and keyboard just to get into Device Manager. It showed a yellow exclamation point on both Cypress and a ps/2 keyboard saying the drivers could not be loaded (see screenshot

One of our techs figured out how to get it working without a rebuild. Here are the steps: 1. Download the latest A03 Cypress driver. Install it. Reboot. 2. Upon reboot keyboard and mouse will be disabled. Plug in USB keyboard and mouse and login as

XPS 13 A03 Cypress Trackpad Update Causes major issues

I just downloaded and installed A03 and it completely broke the trackpad and keyboard on reboot. Had to plug in external mouse and keyboard just to get into Device Manager. It showed a yellow exclamation point on both Cypress and a ps/2 keyboard saying the drivers could not be loaded (see screenshot

Spoke with Dell Pro Support and they only way to get the driver working on AO3 was to fully re-image the laptop. Although this fixes it, it is definitely inconvenient. We have around 60 XPSes in our environment and after I sent an email to all saying

XPS 13 A03 Cypress Trackpad Update Causes major issues

I just downloaded and installed A03 and it completely broke the trackpad and keyboard on reboot. Had to plug in external mouse and keyboard just to get into Device Manager. It showed a yellow exclamation point on both Cypress and a ps/2 keyboard saying the drivers could not be loaded (see screenshot

Couple things: 1. There is no "uninstall driver" from when right clicking. 2. I have already downloaded and installed that driver many times and it does not fix anything. 3. There is no cypress software listed in Control Panel to uninstall eith

XPS 13 A03 Cypress Trackpad Update Causes major issues

I just downloaded and installed A03 and it completely broke the trackpad and keyboard on reboot. Had to plug in external mouse and keyboard just to get into Device Manager. It showed a yellow exclamation point on both Cypress and a ps/2 keyboard saying the drivers could not be loaded (see screenshot

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Dell XPS 13 TrackPad Issues after Driver Update

After updating my XPS 13 Ultrabook's Cypress drivers to the newest drivers released yesterday on the Dell Support Downloads page, all gestures (Though still enabled) have stopped working. The trackpad itself still seems to work fine after the driver update, but no gestures work any longer. They all

I just downloaded and installed A03 and it completely broke the trackpad and keyboard on reboot. Had to plug in external mouse and keyboard just to get into Device Manager. It showed a yellow exclamation point on both Cypress and a ps/2 keyboard sayi

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SteveClow

Dell XPS 13 TrackPad Issues after Driver Update

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XPS 13 A03 Cypress Trackpad Update Causes major issues

BrooksPeppin

BrooksPeppin

XPS 13 A03 Cypress Trackpad Update Causes major issues

BrooksPeppin

BrooksPeppin

XPS 13 A03 Cypress Trackpad Update Causes major issues

BrooksPeppin

XPS 13 A03 Cypress Trackpad Update Causes major issues

BrooksPeppin

SteveClow

Dell XPS 13 TrackPad Issues after Driver Update

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