XPS15 9560, AC adapter not recognized

Try another AC adapter. If the issue still persists:

If you are lucky your DC power jack ist defect, replacement is a few bucks and a few minutes work.

If this does not help your charging circuit on the motherboard is broken. This gives you three options:

1. Replace it for about 600 bucks

2. Buy a docking station for 200 bucks

2. Buy a USB-C charger > 60w and live with a crippled system. (gpu will be massively throttled because  dell)

Any 130W 19.5V, 6.67A AC adapter is fine or is there any additional specs to be respected?

Can u describe events leading up to this problem? I mean for a possible fix we've to understand whether it was sudden or this happened due to some actions.

no apparent reason. At a certain point, I noticed that the battery was not getting reloaded, I restarted the computer and then I got the error message mentioning the fact that the AC adapter was not recognized.

It appears that if I drain the battery till the end, when I restart the computer after it dies the battery get charged again. The problem reappears once I close the lit.

The problem is clear in the bios and it thus do not depend on the OS.

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Hi,

I got the same issue (BIOS diagnostics error message reads "Charger - The AC power adapter wattage and type cannot be determined. The battery may not charge.")

This appeared right after I upgraded my BIOS from 1.16.0 to the most recent 1.18.0.

Best regards.

Marcel

Having the exact same issue as you guys. Going on a few weeks now trying to resolve it. Replaced charger and then battery to no avail. Tried various commonly suggested software tricks with no luck. Just feeling very frustrated at this point. 

Also if I disconnect the battery, it'll run just fine. Reconnect the battery and it will give the same error messages and not charge. 

Exactly the same issue, also after upgrading to BIOS 1.18. Downgrading to BIOS 1.15 did not solve it, though. Has anyone any idea of what is going on or any fix? It is annoying to see a working computer become unusable because of this.

The AC adapter may have become faulty.

Try using another adapter from Dell.

If you've replaced the adapter and DC jack to no effect, chances are you've got a broken solder joint somewhere on the mainboard - which is why applying torque sometimes makes for a recognized adapter.  Unfortunately, in light of both the repair and symptoms, the solution is a replacement system board.

They generally won't let you extend an expired warranty - and I'll bet even if they did, the cost would run upward of or over what a board replacement would cost.

Even a board repair these days will run a few hundred dollars -- if that's even possible.  It looks like the board itself runs between $300-500 depending on the CPU you have (or want) -- and I doubt a warranty extension would be less than upward of $400 just for one year.

I'm having the exact same issue with my 9560.  I've tried replacing the DC jack and tried a new charger.

Weirdly enough, if I hold the charger in a certain position with pressure on it will charge, which would suggest it was a connection/contact issue.

I'd really like Dell to weigh in on this rather than leaving us in the dark.  

Thanks for the response.

I'm out of warranty, if I extend it with Dell would that cover the repairs?  The laptop is 2.5 years old.

What would you recommend doing?