XPS 13 9360 blue screen on startup

If you haven't done so, run an extended diagnostic on the system (particularly the memory and storage drive -- F12 at powerup).

Hi

Thanks for taking the time to reply. This is the conclusion that I had come to. I decided that life was too short to try and solve this issue and it was best to cut my losses!

I did a factory reset and all seems ok now. I will leave it a few days to make sure that the machine is stable and then I will start to reinstall my software packages - luckily only a few as this is not my main computer :)

dennis

A further update...

After a day or so of the system working normally after the reset I decided to start reinstalling my software.

I installed the Adobe Creative Cloud suite (Photoshop CC, Lightroom CC Classic, Bridge CC) - and the crashing problem on startup returned! So it would seem Adobe is the issue somehow??

I uninstalled the Adobe software and things seem to be ok again (so far).

One other small issue - whenever I check for drivers it ALWAYS tells me that 

Chipset |Intel Chipset Device Software Driver (10 MB) is available - I have installed this (as adminsitrtor in case this was the issue) and it STILL tells me that it needs to be installed!

Given that I have the Adobe suite running quite happily on a cheap Lenovo and an HP desktop I think nI can say that I am less than imoressed that it apparently won't run on a premium Dell machine!!

further update.

It blue screened again (4 times so far) - Adobe creative cloud not installed so Adobe are not to blame.

It seems to me that this is clearly an issue with this machine. I have run chkdsk - returned no errors and the extended diagnotics (F12 @ startup) neither of which found an issue - so there must be some obscure driver conflict.

I guess I will have to return this heap of rubbish to the store and attempt to obtain a replacement machine or my money back! Life is too short to waste time trying to sort this kind of issue out!

I don't think I will be in a hurry to recommend anybody to but a Dell for sure

The blue screens occurred all the times? Does it happen while playing games, watching a video or movie? You manually downloaded / installed drivers and firmware from your Dell Product Support page - XPS 9360)? 

Hi,

No it only blue screens on boot up - totally randomly - that is what i am finding so frustrating about the whole situation.

Never had an issue whilst running.

I have installed all the latest drivers as far as I can tell

I'm assuming the system has the latest windows update (Creator Fall Update)....

Microsoft Windows Update

Since the blue screen occurred only on Startup (bootup), I suggest you perform a clean boot by follow the steps in link below. A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows 10.

How to perform a clean boot in Windows - support.microsoft.com

Dell XPS 13 9360 Touch Screen repair needs, you may contact LaptopRepair.Sydney or visit their site at https://laptoprepair.sydney/laptop-repair/dell-xps-13-9360-touch-screen-repair/

Which solution?? I still don't have a solution for the same problem. See my reply to Copper.

Regards,

Daniëlle

I am having the same issues. Laptop is 1,5 month old, it drives me grazy, I did everything you can think of. Now waiting for Dell support, because after waiting a long time on the phone and no results, I decided to try by e-mail.

This has to be fixed really quickly.

Really thought I had a great computer.

@Dennis..... already a solution??

Regards,

Daniëlle

I've been working on a client's workstation for days trying to figure out the BSOD. I just happened to google the make and model to then find this post. Hopefully the fix works and that I saved the day. I'll reply to this thread, I'm hopeful but not holding my breath.