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Dell XPS 13 9370 Speaker Popping
When I'm using Dell XPS 13 9370 and quietly browsing the web (and even have it muted), the speakers make random popping noises, sort of like the sound you get when you turn a speaker on and off.
All the drivers are up to date according to the Dell Update application.
Is there an update coming for this, or is a way I can make it stop?
I can see other posts where people have popping sounds during playback, or just before it, but this is just when it's sitting quietly not trying to play sound.
Thanks a lot!
kevininsimi
4 Posts
0
April 16th, 2018 23:00
I just experienced the same issue with my 9370. I had this problem last year when I owned a 9360 for a brief period. Pity that it's happening with this version as well. I am interested in finding out more about this issue.
johnkuangyi
1 Message
0
April 23rd, 2018 18:00
I just got my XPS 9370 a couple of days and I'm experiencing the same issues. I've tried almost everything I could find online, like updating bios, reinstalling windows 10 and drivers... Have you found a solution yet? Thanks!
kevininsimi
4 Posts
0
April 24th, 2018 20:00
I came across this thread on Reddit, I have not tried the workaround yet.
https://www.reddit.com/r/Dell/comments/80gi45/dell_xps_9370_audio_popping/
My first 9370 had the speaker issue. I'm currently on my second 9370 which also has the issue.
kevininsimi
4 Posts
0
May 5th, 2018 09:00
Update:
Now on my THIRD XPS, still has the popping sound.
skydesigner
1 Message
0
May 22nd, 2018 02:00
Had four of them. All had Quality Problems (misaligned trackpad, Keyboard, power button; Killer WiFi not connecting after Sleep, popping Speakers).
The Speaker Problem seems to be a Energy-feature. The Amp Wakes up when there is a "Sound" in the browser etc... even the Speakers are turned to silent.
You can install an older Version of the realtek-software. It will not turn off the amp. Resulting in a constant low volume hiss…. your choice! I would just return it over and over or Forget About it.
ElPichichi78
7 Posts
0
May 22nd, 2018 03:00
Yep, I'm also getting this. Add it to the ever expanding list of problems I've experienced with this laptop. What is going on with Dell's QC department?
CalmDownMonkey
22 Posts
0
June 5th, 2018 15:00
Sorry to have to bump an old thread, but is there any acknowledgement of this issue from Dell yet? It's driving me nuts!
Or has anyone found a reasonable workaround?
SchirmerC
1 Message
0
June 12th, 2018 17:00
Still having the problem on my 9560. No luck with the reddit workaround either. Nice to see that Dell is working on this...
Looks like I'll be going back to Lenovo for my next laptop...
minkdawg
2 Posts
0
August 23rd, 2018 00:00
Try the latest wifi driver..
https://downloadcenter.intel.com/download/27849/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10?product=94150
I had some sound issues when wifi is on and also the wifi was a bit slow. Latest driver fixed it up.
radmann
1 Message
0
September 28th, 2018 13:00
I am experiencing the same issue on the same model. Is DELL working on this?
imchaiwala
4 Posts
0
October 2nd, 2018 11:00
a tech came out to fix mine. he found a loose screw just hanging out in the speaker well. after replacing the mobo and speakers, and removing the screw it went away. however, now the right side is slightly weaker than the left in producing sound. another work order is in to fix that.
Jairo Beltran
2 Posts
0
October 17th, 2018 21:00
I found a solution
open the advantage option of the speakers and uncheck the other types of sound. It's all
zwiar
13 Posts
0
December 10th, 2018 12:00
robert p
4 Operator
4 Operator
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9.4K Posts
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December 11th, 2018 04:00
Hi zwlar,
There is an updated driver available. Have you tried that yet?
https://dell.to/2BaJ4iT;
If you need additional assistance and the system is under warranty, please contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.
If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service call -http://dell.to/1vnT6CQ
djlightbulb
3 Posts
1
December 12th, 2018 09:00
Yep the newest driver does it too (Version 6.0.1.8555, A12)
Fixed ours by uninstalling the driver (click 'uninstall driver' too) reboot and windows (10) puts a default 'high definition audio device' driver from 2016 on (10.0.14393.0).
Hopefully it'll stick.
These laptops have been nothing but a pain in the **bleep**, the thunderbolt docks too, and whatever you do don't get a touch screen version!