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5 Posts
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938
February 21st, 2021 09:00
Dell XPS 13 2 In 1 won't power up
My Dell XPS 13 2 in 1 has sat on my desk untouched for about 5 days. I've come to use it and it won't power up.
There is an orange light on the front which is full and gets brighter when I press the power button.
I tried the M + power and that hasn't done anything.
The only other light is on the power cable. No lights on the keyboard, nothing from the screen, no whirring noises for a fan, nothing!
The laptop was working perfectly 5 days ago.
I've had the unit for about 3 months.
The
U2CAMEB4ME
4 Operator
4 Operator
•
6.2K Posts
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February 21st, 2021 09:00
Welcome to the Dell Community @Morrisonaj
Hold down the “ D “ key and power-on.
The laptop should go through an LCD test of solid White, Red, Green, Blue and Black 2 or 3 times.
After completion it should try to automatically boot 2 or 3 times.
Post your results and exact model number of the laptop.
Best regards,
U2
Morrisonaj
5 Posts
0
February 21st, 2021 09:00
Did it again with power cable in and orange light has come back on. Unplugged power cable and light still on.
Morrisonaj
5 Posts
0
February 21st, 2021 09:00
I've received a private message saying can't find the laptop details and so I sent the service tag and express number over getting a message to say message not delivered, checked my private message and nothing there.
Morrisonaj
5 Posts
0
February 21st, 2021 09:00
Held down D+Power and now the orange light has gone off and nothing has happened.
I did that without the power cable in.
It's a XPS 13 2-in1 9310
Morrisonaj
5 Posts
0
February 21st, 2021 10:00
Responded to PM with ST and EX details