Unsolved
2 Posts
0
2739
WMS - Direct RDP Connections Do Nothing
Hello, I've setup an instance of Wyse Management Suite 1.1. I decided to use 1.1 because I have Wyse T10 (3010) models that have a firmware version of 8.0_210 which means they will not connect to the SSL enforced WMS 1.3.
My plan was to upgrade to 1.3 once I get all of the firmware updated to 8.4_112. However after some testing today, I've run into an issue where after I update the firmware the terminal will no longer connect to the Direct RDP Connection that I had setup on the policy in WMS that it connected to prior to the firmware update.
Within the company we also have some 3040 models, which were sent with firmware version 8.4_105 on them. They also fail to connect to any Direct RDP Connections. However after running a firmware update to 8.5_020 on them, they will be able to connect automatically upon startup.
It is frustrating that it seems the firmware upgrade for the older models is breaking the connection, and the upgrade on the new ones is fixing it.
Here is a breakdown of terminal model, firmware version and the status:
| Device | Firmware Version | Status |
| Wyse T10 (3010) | 8.0_210 | Will Connect w/ NLA Enabled |
| Wyse T10 (3010) | 8.1_027 | Will Connect |
| Wyse T10 (3010) | 8.4_112 | Will NOT Connect |
| Wyse 3040 | 8.4_105 | Will NOT Connect |
| Wyse 3040 | 8.5_020 | Will Connect |
Here are the settings in my policy, I have the Remote Connections (Legacy) setup as well as the Direct RDP Connections under Remote Connection (8.5+).
| Remote Connections: |
Select Broker: None
Enable NLA: Yes
Enable Recording: No
Force Span: No
Enable Desktop Wallpaper: Yes
Enable Window Dragging: Yes
Enable Animation: Yes
Enable Theme: Yes
Audio Playback: Play locally
Connection Name: RDSSAV01
Host Name or IP Address: RDSSAV01
Auto Start: Yes
Reconnect After Disconnect: Yes
User Name: •••••••••
Password: ••••••••••••
Domain Name: •••••••••
Color depth: 32-bit
Session Window Behavior: Full Screen
Manually define direct RDP connections: Yes
Multimedia Redirection: No
Font Smoothing: Yes
RemoteFX graphic channel: No
Video Optimized VOR: No
Bitmap Codec RemoteFX: No
UDP Traffic Channel: Yes
Multi-Monitor: No
Advanced RDP protocol features: Yes
Printers: Yes
Serials: Yes
SmartCards: No
Sound: No
Enable USB storage disks: No
Enable USB Redirection: Yes, redirect all USB devices
Mouse queue timer: 20
4 pixel Aligned Session Width: No
|
| Direct RDP Connections: |
Connection Name: RDSSAV01
Host Name or IP Address: RDSSAV01
UserName: •••••••••
Password: ••••••••••••
Domain Name: •••••••••
AutoStart: 5
Reconnect After Disconnect: 5
Map Printers: Yes
Map Serials: Yes
Map SmartCards: No
Map USB drive/s: Yes
Map local disk drives: No
Audio Playback: Play Locally
RDP Audio Recording: No
Default color depth for connections: 16-bit
Connection Display: Default
Turn Compression off: No
Mouse queue timer: 10
Auto-Detect Network: Yes
Use Terminal Server Gateway: No
Session Window Behavior: Full screen
|
From just my observations, it seems to be an issue with the firmware version 8.4. I have spent many hours now trying to figure out why this is happening. There are no errors posted within the event log for the terminal. Any help with this issue is greatly appreciated.
Thanks.
buffalobound
3 Apprentice
3 Apprentice
•
724 Posts
0
November 12th, 2018 12:00
8.5_020 is available for 3010/T10, call support or download from DDL.
Try adding this to the advanced section in WMS
SecurityPolicy=low