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August 8th, 2019 16:00

DELL WYSE 3040 IN VMWARE HORIZON7 SFB NO USB AUDIO DEVICE

Hi,

We are facing an issue with our thin client Dell Wyse 3040. Here is our configurations:

-VMware Horizon 7 environment, Golden Image Windows10 entreprise, Office 365 ProPlus w/ VMware optimisation for Skype for Business installed

-Dell Wyse 3040 with latest ThinOS 8.6 with package Horizon Client v. 5.1 w/ Blast

-USB Headset Jabra Evolve 40 (default audio device (mic/speaker) in thin client admin settings)

Our problem:

Windows 10 session is detecting perfectly my Jabra (speaker and mic are set by default)

But when i go into Skype For Business audio device settings, there is only the device SST Audio in there, nothing else. While my VM is still online, i go into my admin settings to check out my audio device on the thinclient and now i see only the SST Audio, the Jabra is not detected anymore.

 

Do you have any idea what is happening, the issue is only on Dell Wyse 3040, if i connect somewhere else (view on laptop or 10zig client) the audio works perfectly in skype.

 

Thanks!

October 1st, 2021 01:00

I solved this by unticking the option "Enable USB Redirection" under Global Session settings, before I made this change it kept jumping back to the Intel SST audio device when I launched a session.Capture123.JPG

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