windows update error 0x800A1391

MOTO2000,

I found this when I googled 0x800A1391:

http://www.wintrouble.net/discus/messages/53/5240.html

 While the Windows Update Web site is loading, you receive Initialization error 0x800A1391

Problem Description
When customer tries to access site they may see this error.

Resolutions
We're further researching this issue. It appears to be because the customer can not download the ActiveX component. (be sure you select Yes in any "Security Warning" dialog boxes that appear.)  One case resolved by disabling firewall program.

Suggestion 2
============
We may be able to resolve this issue by adding
http://Windowsupdate.microsoft.com
http://V4.Windowsupdate.microsoft.com
https://v4.Windowsupdate.microsoft.com (Note: The https is correct)
http://Download.Windowsupdate.com
to the trusted sites list in the Internet Options.
To access the Exceptions settings.
1. Open Internet Explorer
2. Click Tools / Internet Options
3. Click the Security Tab
4. Click on the Trusted Sites Icon
5. Click on the Sites button
6. Unselect the check box "Require server verification (httpsfor all sites in this zone"
7. Add all 4 sites listed above

Suggestion 3
============
This issue may be resolved by adding the Windows Update sites to the exceptions list in the Internet Options Proxy Settings.
To access the Exceptions settings.
1. Open Internet Explorer
2. Click Tools / Internet Options
3. Click the Connections Tab / LAN Settings
4. Click the Advanced Button and add windowsupdate.microsoft.com; v4.windowsupdate.microsoft.com; download.windowsupdate.com to the
exceptions list.

Issue Applies To
Windows 2000
Windows 98 and Windows 98 Second Edition
Windows Millennium Edition
Windows XP

Hope this helped !

Steve

Message Edited by srcopprell on 04-13-2004 01:59 AM

I was getting an error everytime I tried updating while running the new sp2 bata until turned of zonealarm while trying to update.  Figure microsoft is trying to get me to use there firewall but no way like zonealarm

srcopprell, I think you are right about the ActiveX problem.  My computer is not able to download activeX components, is there a way to fix this problem so that I am able to recieve activeX components?  I have encountered another problem with MSN messenger, saying that I recieved an error because I am missing ActiveX objects.  I am pretty certain that you are right when you said activeX.  I would be grateful if you are able to help me re-enable this.  THank you.

MOTO2000,

One thing you might check is the security settings. In internet explorer>>tools>>internet options>>security. For the internet, I have mine set to the default medium security level which allows signed activeX controls to be downloaded.   

Also ensure that the box "enable install on demand (IE)" is checked. Internet explorer>>tools>>internet options>>advanced.

Hope this helped solve your problem.

Steve