4 Posts
1
6947
Windows 11 keeps crashing on my XPS 15 9570
I have a about 2 years old xps 15 9570 machine and did upgraded to windows 11 on Nov. 11, 2021. My fault I should not do this. It is a nightmare it keeps crashing randomly. The worst one was past Wednesday I open zoom it crashed 3 times during 1.5 hours. Searched on-line and uninstalled dell assist as some one recommended. Didn't help a lot.
Does Dell have any solutions?
Anybody in this community has same issue?
Thanks
JOcean
7 Technologist
7 Technologist
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12.1K Posts
0
December 18th, 2021 15:00
You can open task manager and disable SA from running. That would mean manually downloading drivers and the BIOS updates (which is a blessing in disguise), but will keep the system from downloading everything Dell related. Windows 11 is new and bugs will be present until probably mid 2022 when they have the update rollout finished.
JOcean
7 Technologist
7 Technologist
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12.1K Posts
2
December 12th, 2021 10:00
Out of curiosity which Intel CPU do you have installed?
FredBao
4 Posts
1
December 18th, 2021 09:00
Intel core i5-8300H 2.30GHz
BTW: I figured out the major factor which cause system crashes if there are more factors.
Dell SupportAssist will definitely make my system crash.
Last week after I uninstalled this one, I did not get single crash for over 5 days, but it happened again last night, and then I found out SupportAssist is installed again automatically. I uninstalled it again and will keep eyes on it.
Searched online and found there are many users who complained the Dell SupportAssist causing many issues.
My question to Dell will be: if it is known problem to this services why do not fix it?
If you DO NOT WANT to fix it, then please give users a easy way to disable it automatically installation without any notification.
horbarz
1 Message
1
April 21st, 2022 11:00
What is SA and How do I disable it?
HeatherMcC
1 Message
0
April 23rd, 2022 04:00
I have the same issue and now my computer constantly reboots. The last update patch for Windows 11 has bricked my computer. I tried disabling multiple things and now the computer will not stop rebooting.
jba5
1 Message
0
October 27th, 2022 16:00
Great, but what is SA, did you mean DA like in Dell Assistant?
FredBao
4 Posts
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October 27th, 2022 19:00
Just uninstalle it
FredBao
4 Posts
0
October 27th, 2022 19:00
Support Assistant
vega1965
6 Posts
0
November 15th, 2022 00:00
DELL is a rigid company.
vega1965
6 Posts
0
November 15th, 2022 00:00
Your the star as like the SIRIUS
JOcean
7 Technologist
7 Technologist
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12.1K Posts
0
November 15th, 2022 05:00
Happy to help out! Canis Majoris, I am humbled.