Error message #5

Question

I was having trouble with AOL. After doing extensive trouble shooting with AOL techys the problem was isolated to a computer or software problem and I was told to contact Dell. The problem is listed as "Error #5, reference #Q329441" . I am hoping not to need to call Dell and spend money to speak with a person in New Deli, India, who speaks horrid English. Does anyone have a solution?

Namber

fireberd · Answer

Here is a link to the Microsoft 'Q' article they referenced you to.  The symtoms, causes and fixes are listed in this Microsoft tech article.   You don't need to call Dell, just follow the Microsoft instructions. http://support.microsoft.com/?kbid=329441

kippy50 · Answer

Well Im confused, I dont see what the connection is to the update they are referring to.  My only suggestion would be to read over the info the other poster provided and see if that does not help.  You are at a real disadvantage using AOL software and attempting to get help here on the boards.  Very few, if any of the helpers, on any of the Dell boards use it because its so bug ridden.  Your basically resigned to getting help from AOL, which in itself is a problem.  Kip

kippy50 · Answer

Need some more info, what problems are you having with AOL.  Where did you find this reference to the error message?  Is it listed in your Event Viewer or is this what AOL told you?   If it is in your Event Viewer, you need to post the exact error message listed.  Kip

namber · Answer

I spoke to an AOL techy. He took me to a location on my machine that couldn't be changed. He then cross referenced the material and gave me the #5 and Error problem.

My problem is that I cannot advance to any hyperlinks when in AOL. IE through Insight works perfectly, but aol hyperlinks take me to a blank frame. Does this help. I also tried to up grade IE with a download bust couldn't get it to work.

Namber

Windows General

Error message #5

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