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Troubleshooting for Dell Software
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9 Posts
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19305
June 2nd, 2021 10:00
Dell Update for Windows 10 not working
Windows 10 update fails with error code 0x80070002-0x20009 and message
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Unsolved
9 Posts
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19305
Windows 10 update fails with error code 0x80070002-0x20009 and message
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Vanadiel
6 Professor
6 Professor
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6.2K Posts
0
June 2nd, 2021 10:00
Which update is this for?
simonmilenko39
1 Message
0
June 15th, 2021 12:00
Hi,
The Dell Update for Windows 10 not working issue can occur due to a glitch in the app. You can fix the problem by repairing the installation. If the issue persists, clean install Dell Update application using Revo Uninstaller.
Thanks and Best Regards:
Mary G
4 Operator
4 Operator
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20.1K Posts
0
June 15th, 2021 13:00
Dell update can be reinstalled. Also-You can run it online at Dell Support- Dell Drivers and downloads for your model computer. You do not need to use any 3rd party app.
Support for Dell Update | Drivers & Downloads | Dell US
speedstep
9 Legend
9 Legend
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47K Posts
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June 21st, 2021 08:00
Error 0x80070002- 0x20009
"The installation failed in the Safe_OS with an error during PREPARE_ROLLBACK operation"
remove any 3rd party antivirus software.
Open cmd by searching "cmd" on the start menu, make sure to run it as administrator
Execute these commands in the admin command prompt
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /RestoreHealth
Make sure you use a simple machine name for your computer, at least 8 characters:
Click Start, right click Computer
Click Properties
Windows 8 users, press Windows key + X > click System
Under, Computer name, domain, and workgroup settings, click Change settings.
Run these commands on the command prompt to restart windows update services
net stop bits
net stop cryptsvc
net stop wuauserv
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start bits
net start cryptsvc
net start wuauserv
net start msiserver
After successfully executing the commands, I would suggest performing a clean boot