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May 1st, 2021 07:00

Can't get display resolution that hardware should deliver

 I have a Vostro 3470, i5, 8Gb, Windows 10 Pro with Intel UHD 630 graphics. I have a relatively new monitor 31.5" AOC U3277PWQU capable of 3840x2160. After a recent Dell update which included both Windows and graphics driver, I noticed all text and frames are undesirably larger for all applications (i.e. I now see simply a magnified version of a standard screen).
- The maximum resolution options are only 1920x1080 in windows settings and graphics properties. (I am not sure what my settings were before the update)
- To aggravate the situation, I am not able to downscale the desktop or any apps lower than 100% (except for desktop icons, which I set at smallest)
- I understand from Intel that I should be able to get higher resolution from Intel UHD 630 even through HDMI 1.4(an installed hardware limitation) by setting refresh rate at 30hz. However the option of 30hz is not available anywhere in the windows settings or display adapter properties. The minimum option is 50hz.
- an updated driver is available from Intel but they warn of crossing against the OEM (Dell) proprietary drivers. I perceive Dell has "dumbed down" its applications in this regard and imposed artificial hardware limitations. The power supply and CPU seem adequate.
- my 3rd attempt at re-installing and starting Dell's updated OEM graphics driver to Intel 630 failed with same result. Event log: "Driver Name: oem93.inf
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: igfx
Lower Filters:
Upper Filters:
Problem: 0x15
Problem Status: 0x0

- My monitor seems to detect these input limitations and resolution settings are also fixed at 1920x1080.
I am not computer savvy, so apologize in advance for any obvious misses. I would appreciate any advice. I am willing to upgrade the video card to get around this problem. I see an OEM option of NVIDIA GeForce GT 710. If I purchased and installed, would I at at least be able to attain 2560x1600 DVI? Please advise on other compatible video cards.

 

 

4 Operator

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20.1K Posts

May 1st, 2021 13:00

Here's the video card you could have ordered with the computer NVIDIA GeForce GT 710 

That would be a safe choice. Shop around to find the best price.

Dell Vostro 3470 Setup and specification guide | Dell US

4 Operator

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20.1K Posts

May 1st, 2021 08:00

You need to install a separate video card for better performance. Integrated video is limited and cannot use Intel drivers. Reinstall the Dell original drivers which are customized by Dell for your motherboard. If there ever is an update it must come fron Dell.

Intel UHD Graphics 630 GPU - Benchmarks and Specs - NotebookCheck.net Tech

Buy a video card that can run on your small power supply unit--which will limit you to basic to mid range model cards.

2 Posts

May 2nd, 2021 11:00

Mary G.  Yes, as mentioned in the last part of my message the NVIDIA GE Force 710  was an option in the original build, so I suspected it would be compatible.  Thanks for confirming and pointing out the other limitations.  FYI, I have stuck with all Dell drivers with the exception of installing the AOC monitor driver.  Should I switch that back as well?    

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