Possible Malware

Kevin, I am one of the forum VIP's... (Jack)  I

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The Nero has been there, disabled, for a long time.  It was part of the Nero software package, but as I noted I use Acronis True Image so all other backup program is disabled.  I need to uninstall Nero 8 as I'm up to Nero 10 and it must not have uninstalled that when V10 installed.

The backup errir message that I started getting today concerns me.  There was nothing changed yesterday, as far as programs, so it has to be some roque malware that is causing it. I did see a reference to "block level backup engine" in one of the Windows logs and that, according to what I can find belongs to the Windows backup, but as noted in my original post I do not have the Windows backup enabled or configured. 

I do PC repair and when I get a client's PC in with Malware I can run Malwarebytes and it will fix it.  I ran a "full scan" with my Malwarebytes and nothing showed up.  

If I can't find what it is, I'm going to restore using my last full hard Acronis drive back, from last week.  There is nothing since last week, except for some Recording studio work and I've already separately saved that to another internal hard drive.  I can restore and what will be lost, such as some e-mails are not an issue.

Jack

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This is not a Malware/infection issue,  re-open OTL and hit the "Clean up" tab, re-boot your system if prompted. Open a new thread here:

http://en.community.dell.com/support-forums/software-os/f/3524.aspx  Let the Technical guys have a look at it, Post a link to this thread so they can see Vino`s Event Viewer log....

Kevin

Ok, Thanks, Kevin.  I am one of the VIP's that regularly responds to problems on the Software section.  Looks like I'm going to have to do this on my own and it looks more and more like a restore from my Acronis backup is in order since it can't be found.

Kevin,

I do not have Acronis set for auto backups.  But, I've "fixed" the problem.  I had been avoiding doing a System Restore as if there were some malware it would still be there after the restore.  Since you reported it did not appear to be any malware I decided as a "last resort" before rebuilding my hard drive from the Acronis backup run System Restore back to 6/10 which is the last restore date before the problem.  However, after it was finished and the system rebooted it reported it could not complete the restore, possibly because of running the OTL cleanup.  BUT, the Operation has failed notification is gone.  I've rebooted twice more and the error notice is gone.  

Thanks for your help.

Jack

Hiya Jack,

I feel this is a software issue, looking at the event log a possible clash is taking place. I was looking on the Microsoft answers site at causes of issues we see in the log. General opinion was software clash. Is Acronis set up for auto back ups. I`m no expert on Technical issues, I prefer to stay in my comfort zone and just deal with Malware and Infections.

Regards,

Kevin...

Hiya Jack,

That is an odd one for sure, OTL does not touch the system restore cache unless directed by a specific command in the custom scan box. We did clear out a considerable amount of dross from your system, maybe one of the temp folders we emptied had a part to play.

One positive to take from the exercise, it wasn`t down to malware or infection...

It was a pleasure to work with you,

Take care,

Kevin....

Kevin, the first step was to determine if there was malware of some type.  Since you confirmed there wasn't, I could try other steps, such as the System Restore.

Thanks again.

(I've deleted my system data from the thread).

Jack