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K

2 Posts

647

February 10th, 2021 06:00

Tablet 7220 Rugged Extreme Smart Card contactless scanner stops working after 70~72 scans

Hello,

Has any body experienced the same as the subject? I have two DELL 7220 Rugged tablet, and both stops scanning after about 70~72 smart card scans. Usually, upon a smart scan detected, it plays a sound, but after the ~72 scans it doesn't react to the cards anymore. Even disabling and re-enabling the device in the device manager doesn't seem to resolve the issue and a restart is required for the smart card to scan again (for another 70~ scans)

On the event viewer, it starts showing a message related to WudfUsbccidDrv Error ID 7, ReaderCompletionStatusMsgType, but that's about it.

I have tried previous and latest version of ControlVolt3 to no avail, it always stops after 70~72 scans no matter which firmware/driver I install.

Much appreciated!

Koyz

2 Posts

February 17th, 2021 07:00

I am unable to respond to the private message, therefore here are the information regarding the unit.  MFG YR: 2020 Thank you,

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