I'm having the same problem today on my Dell Inspiron 15 5584. When I try to check for available updates:
Dell SupportAssist v3.0.7.148 reports "An unexpected error occurred" when I run "Get Driver & Downloads".
Dell Update v3.1.3 scans gets stuck at 10% completion and never finish.
The blue "Detect Drivers" button on the Drivers & Downloads tab of the Inspiron 5584 support page <here> says "Driver detection not available".
Dell employee NikhilKiroula posted yesterday (10-Nov-2020) in the thread Driver Detection Not Availablethat "This is know issue due to some infrastructure which is going to be fix with upcoming release" but some users in that thread reported they were able to get Dell SupportAssist working again by uninstalling and reinstalling the app. ------------- 64-bit Win 10 Pro v1909 build 18363.1139 * Firefox 82.0.3 * Windows Defender v4.18.2010.7 * Malwarebytes Free v4.2.3.96 Dell Inspiron 15 5584, Intel i5-8265U@1.60/1.80 GHz, 8 GB RAM, Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
I am having the same issue so now I know it's not just me. I posted a message with a screenshot and @DELL-Cares sent me a PM saying the image was not showing.
I spent an entire month troubleshooting a different problem with DELL-Cares, posting multiple images in my forum thread and private messages (PMs), before someone finally told me that they couldn't see any of those images and that I've have to re-send them via email with my support ticket number in the subject line. As far as I can tell any correspondence with DELL-Cares in this forum via a PM is actually a social media feed that goes to their Twitter account (@DellCares) and is answered by the first available agent. They not only can't see your images, but based on my personal experience they rarely take the time to review the troubleshooting steps you've already taken with other agents. Their response time might be fast but it's not a very efficient way to provide support, and troubleshooting via PMs always ended up being a huge time-waster for me. I decided not to extend my service warranty before it expired last month because of this poor customer service.
What you said is so true you know what? email support would be a better option. I remember back this was over 20 years ago I had a Compaq Windows 98. If I had an issue I would send an email and most of the time I would have a solution within 45 minutes from the same technician.
That was back in the dial up days and for me remote access did not work. I think Compaq had it then but on dial up I don't think it would work.
I remember something being installed a support program from Compaq it had a remote option. But now days the Support Dell gives through the PM they do just what you said they ask for an image then they say they cannot view it. They want me to upload from my google drive and share. Is that even safe? I am paying monthly for the warranty. I may end it in a few months. My plans are to build a new desktop using my CPU SSD,HDD and memory. I also still use a optical drive and I have a Blue Ray drive from a HP from 2010 I will use. I am just keeping the warranty incase something major happens.
DELL-Chris M
Community Manager
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55.2K Posts
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November 17th, 2020 05:00
Update November 16 =
So far, it’s working after I re-downloaded SA (SupportAssist).
amymcarraway
You may download the Dell Update Application 3.0.1 from here.
DELL-Cares
lmacri
3 Apprentice
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1.3K Posts
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November 11th, 2020 14:00
Hi amymcarraway:
I'm having the same problem today on my Dell Inspiron 15 5584. When I try to check for available updates:
Dell employee NikhilKiroula posted yesterday (10-Nov-2020) in the thread Driver Detection Not Available that "This is know issue due to some infrastructure which is going to be fix with upcoming release" but some users in that thread reported they were able to get Dell SupportAssist working again by uninstalling and reinstalling the app.
-------------
64-bit Win 10 Pro v1909 build 18363.1139 * Firefox 82.0.3 * Windows Defender v4.18.2010.7 * Malwarebytes Free v4.2.3.96
Dell Inspiron 15 5584, Intel i5-8265U@1.60/1.80 GHz, 8 GB RAM, Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620
DELL-Cares
Moderator
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25.9K Posts
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November 11th, 2020 14:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
CTG_8273
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513 Posts
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November 13th, 2020 15:00
I am having the same issue so now I know it's not just me. I posted a message with a screenshot and @DELL-Cares sent me a PM saying the image was not showing.
lmacri
3 Apprentice
3 Apprentice
•
1.3K Posts
0
November 14th, 2020 05:00
Hi CTG_8273:
I spent an entire month troubleshooting a different problem with DELL-Cares, posting multiple images in my forum thread and private messages (PMs), before someone finally told me that they couldn't see any of those images and that I've have to re-send them via email with my support ticket number in the subject line. As far as I can tell any correspondence with DELL-Cares in this forum via a PM is actually a social media feed that goes to their Twitter account (@DellCares) and is answered by the first available agent. They not only can't see your images, but based on my personal experience they rarely take the time to review the troubleshooting steps you've already taken with other agents. Their response time might be fast but it's not a very efficient way to provide support, and troubleshooting via PMs always ended up being a huge time-waster for me. I decided not to extend my service warranty before it expired last month because of this poor customer service.
CTG_8273
2 Intern
2 Intern
•
513 Posts
0
November 14th, 2020 15:00
@lmacri
What you said is so true you know what? email support would be a better option. I remember back this was over 20 years ago I had a Compaq Windows 98. If I had an issue I would send an email and most of the time I would have a solution within 45 minutes from the same technician.
That was back in the dial up days and for me remote access did not work. I think Compaq had it then but on dial up I don't think it would work.
I remember something being installed a support program from Compaq it had a remote option. But now days the Support Dell gives through the PM they do just what you said they ask for an image then they say they cannot view it. They want me to upload from my google drive and share. Is that even safe? I am paying monthly for the warranty. I may end it in a few months. My plans are to build a new desktop using my CPU SSD,HDD and memory. I also still use a optical drive and I have a Blue Ray drive from a HP from 2010 I will use. I am just keeping the warranty incase something major happens.