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jvaldezch

2 Posts

1638

February 4th, 2022 07:00

SupportAssist installation triggers REFERENCE_BY_POINTER blue screen

Hi community,

I've been trying to install SupportAssist on my M15 with Win11 but every time I tried it gets a blue screen.

I did remove any previous installation but it's not working.

Thanks.

2 people also have this problem

ABala1

1 Message

February 8th, 2022 17:00

I have the same issue. Dell latitude 7300 , windows 11.

Musteblume

3 Posts

June 29th, 2022 11:00

I have the same issue. Dell XPS 17 9720, Windows 11.

Souldonut81

1 Message

June 30th, 2022 08:00

I have same problem.

DELL-Jesse L

Moderator

 • 

17.1K Posts

July 25th, 2022 05:00

Souldonut81,

The problem has been resolved for now by fully removing support assist from the computer and registry as instructed by one of the commenters. 

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