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Support Assist installation not working.
I can't install dell support assist, every time I try to install it (SupportAssistInstaller.exe) it says downloading files 100% and then installation canceled, there was an unexpected error when installing support assist.
SOLUTION:
Thanks to Sir Sreejith R, there is finally a fix to this very annoying problem! There is 2 method to try, the first method is:
- Press the Windows Logo key + “R”
- Type %programdata% and press Enter
- Delete the following folders:
-
- PCDr
- PC-Doctor, Inc
- SupportAssist
- Press the Windows Logo key + “R”
- Type %appdata% and press Enter
- Delete the “PCDr” Folder
- Go to the folder “C:\Program Files\Dell\”
- Delete the following folders:
-
- SupportAssistAgent
- SupportAssist
- Press the Windows Logo key + “R”
- Type Regedit and press Enter
- In the Registry Editor Delete the following registry keys:
-
- HKEY_LOCAL_MACHINE\SOFTWARE\PC-Doctor
- HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\PC-Doctor
- HKEY_LOCAL_MACHINE\SOFTWARE\Dell\SupportAssistAgent
- HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Dell\SAA
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Assemblies\CProgram Files|Dell|SupportAssistAgent|bin|SupportAssistAgent.exe"
12.Download SupportAssistx64-2.2.0.253.msi from:
https://downloads.dell.com/serviceability/Catalog/
13.Uninstall Support Assist
14.Install Support Assist from the Support Site
If this doesn't work then try the second method: Please create another local admin account by following the steps on this link http://bit.ly/2MsQSkt Download the Support Assist application from the link provided earlier(If it says UI Mode not supported then download support assist from here:
https://www.dell.com/support/contents/us/en/04/article/product-support/self-support-knowledgebase/software-and-downloads/supportassist ) & check if this gets installed. Please right click on the file & run as admin.
Thanks again Sir Sreejith R for finding a fix for this annoying problem :P.
PacMaze
1 Rookie
1 Rookie
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28 Posts
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August 8th, 2018 00:00
Thanks to Sir Sreejith R, there is finally a fix to this very annoying problem! There is 2 method to try, the first method is:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Assemblies\CProgram Files|Dell|SupportAssistAgent|bin|SupportAssistAgent.exe"
12.Download SupportAssistx64-2.2.0.253.msi from:
https://downloads.dell.com/serviceability/Catalog/
13.Uninstall Support Assist
14.Install Support Assist from the Support Site
If this doesn't work then try the second method:
Please create another local admin account by following the steps on this link http://bit.ly/2MsQSkt
Download the Support Assist application from the link provided earlier(If it says UI Mode not supported then download support assist from here: https://www.dell.com/support/contents/us/en/04/article/product-support/self-support-knowledgebase/software-and-downloads/supportassist ) & check if this gets installed. Please right click on the file & run as admin.
Thanks again Sir Sreejith R for finding a fix for this annoying problem :P.
PacMaze
1 Rookie
1 Rookie
•
28 Posts
0
August 8th, 2018 00:00
Thanks to Sir Sreejith R, there is finally a fix to this very annoying problem! There is 2 method to try, the first method is:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Assemblies\CProgram Files|Dell|SupportAssistAgent|bin|SupportAssistAgent.exe"
12.Download SupportAssistx64-2.2.0.253.msi from:
https://downloads.dell.com/serviceability/Catalog/
13.Uninstall Support Assist
14.Install Support Assist from the Support Site
If this doesn't work then try the second method:
Please create another local admin account by following the steps on this link http://bit.ly/2MsQSkt
Download the Support Assist application from the link provided earlier(If it says UI Mode not supported then download support assist from here: https://www.dell.com/support/contents/us/en/04/article/product-support/self-support-knowledgebase/software-and-downloads/supportassist ) & check if this gets installed. Please right click on the file & run as admin.
Thanks again Sir Sreejith R for finding a fix for this annoying problem :P.
twayner
1 Message
1
July 31st, 2018 14:00
I get just a tad further with it; The first item runs, finishes, then when the next item runs, it sits there forever and never moves off 0%. NOW, I cannot even get it to properly install, as the original poster commented.
PacMaze
1 Rookie
1 Rookie
•
28 Posts
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August 8th, 2018 01:00
Thanks to Sir Sreejith R, there is finally a fix to this very annoying problem! There is 2 method to try, the first method is:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Assemblies\CProgram Files|Dell|SupportAssistAgent|bin|SupportAssistAgent.exe"
12.Download SupportAssistx64-2.2.0.253.msi from:
https://downloads.dell.com/serviceability/Catalog/
13.Uninstall Support Assist
14.Install Support Assist from the Support Site
If this doesn't work then try the second method: Please create another local admin account by following the steps on this link http://bit.ly/2MsQSkt Download the Support Assist application from the link provided earlier(If it says UI Mode not supported then download support assist from here:
https://www.dell.com/support/contents/us/en/04/article/product-support/self-support-knowledgebase/software-and-downloads/supportassist ) & check if this gets installed. Please right click on the file & run as admin.
Thanks again Sir Sreejith R for finding a fix for this annoying problem :P.
Niush
1 Message
0
October 24th, 2018 08:00
Support Assistant Doesn't even install.