How to disable/remove/uninstall SupportAssist On-board Diagnostics

Deleted

Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.

Note = Disconnecting the XPS 13 9310 2-in-1 from the i-tec USB-C Dual Display MST Docking Station stops the SA On-board Diagnostics from starting.

Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.

Hello, have you solved this issue? I have the same trouble with my inspiron 7306.

So has there been a solution? The only work-around I've found so far is to change to "hibernate" instead of "sleep" when closing the lid, but the drawback is that then it takes longer to boot up and deletes the work you've been working on.

Is there a solution for this yet? I have the same issue with a Vostro 7500 I bought about a month ago. I leave my laptop on at night to get updates from Windows, and On-board Diagnostics sometimes starts up automatically during the night. When I get to the laptop in the morning it's blazing hot and the fan races until I click the blue Continue button. I also see the message that indicates the hardware scan was successful. If this is a process that can start with neither my consent nor my request, why would it need my intervention to stop after an allegedly successful completion? I can't imagine the overheating could be good for the life of the laptop.

Unfortunately it was not possible to solve this issue. 

Since my XPS was less than a month, Dell change it. I have received a brand new XPS. The initial problem (white screen with message Support Assist did not find any hardware problem) has disappeared. 

Unfortunately, another problem has appeared: When i quit my laptop (for tea or whatever break), the screen goes full black, Fan start turning intensively, temperature of the laptop goes very high (really hot) and above all, impossible to take back the control of my laptop. I have to do a hard shot-down eat time... and restart the computer, with my ongoing works... lost !!! 

It's really a nightmare. The first time i have these kind of issues with Dell (or maybe windows who knows).

Really disappointing and most importantly, i always lost my ongoing work, sadly !

If someone has a solution, i will be very happy.. 

Is this being worked on?  I also am having the same problem on a new (4 day old) 5502 which is a replacement for another 5502 which had that same problem but also had a BIOS update glitch.  Dell can't afford to just send out replacement laptops hoping that the next one will work better.  It is very disruptive to the flow of my work to have the onboard hardware diagnostics run without warning.  Most of the time, it doesn't come out of it well with a failure to restart properly.  Running diagnostics on that doesn't show anything, so just doing another restart is the only option.  So it just keeps running diagnostics and rebooting at odd times without warning and the onboard hardware diagnostics have NEVER found an issue on the new or old 5502.

No external docking station, just sitting on a cooling tray which just gets power from the laptop and two splitters that provide me extra USB-A ports and Ethernet connection port.
Last night I was coached through a Clean Boot.  I turned off Microsoft, Adobe, the Brothers printer, Google, and tried to stop McAfee and Malwarebytes. And I had a success! The file explorer was still open in the morning where I left it.

I am wondering about MS Office. I have installed my MS Office 2019 twice and it still says 365.
It is also possible that McAfee and Malwarebytes aren't playing nice or that Windows Defenders is interacting with them.
The printer package from Brother is very low risk.
I suppose it might be Google Chrome but it may be lower risk as well.
I propose next step is just turning off the Microsoft.