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June 4th, 2024 09:03

Antivirus exclusions for SupportAssist?

XPS 13 9315

XPS 13 9315

I've noticed occasional extremely poor performance on several laptops after installing SupportAssist.

When I can eventually get Task Manager to open during these periods, there seems to be a lot of activity from both various Dell/SupportAssist executables and my anti-malware.

Frequently (much as I dislike having to do it) when products write to databases or have processes that do scans (e.g. for software inventory) we can add the certain files to an exclusion list for the antimalware software.

I can't find any documentation on this for SupportAssist - is anyone able to enlighten me please?

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