Storage, Drives & Media
Troubleshooting for Dell electronics including Monitors
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54997
April 28th, 2017 14:00
won't detect cd/dvd drive
windows 10 my laptop can't detect my cd/dvd drive not listed under devices
3 people also have this problem
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DELL-Chris M
Community Manager
Community Manager
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55.2K Posts
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May 2nd, 2017 06:00
* Turn the laptop off
* Turn the laptop on and press F2
* On the BIOS main screen, you should see a reference to "ODD". If you do, that is your optical disk drive being seen correctly. This means that the hardware is funtional. If this is the case, the fault you have is with the operating system
DELL-Chris M
Community Manager
Community Manager
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55.2K Posts
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May 1st, 2017 14:00
For us or our users to assist in troubleshooting, we need more information.
* What specific Dell computer model?
* Is this an "out of box" issue or had the drive worked in the past?
* If worked in the past, what hardware or software changes did you make prior to the issue?
axe44
3 Posts
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May 1st, 2017 15:00
Inspiron 15 3000 series. It worked at one time because I loaded some software when I 1st bought it.
Haven't made any hardware changes. Downloaded software like virus protection . Trouble is I've had it for 2 years and may have loaded ton's of downloads.
axe44
3 Posts
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May 2nd, 2017 15:00
Thanks for your help Chris. After checking the BIOS, it was there, I went to Dell's website and found I was missing 2 updates. After installing them the odd works fine!
Jimwatkins2009
16 Posts
0
May 1st, 2019 17:00
What were updates
Brandon Lee Richards
1 Message
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May 15th, 2019 10:00
When I press F2 after turning off the computer and turning it back on I get no bios screen.
lasc0920
1 Message
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June 6th, 2019 10:00
Sweetiepod
1 Message
0
April 21st, 2020 14:00
I have this issue and attempted to resolve as described. However, in Bios under ODD it states "none". That is interesting as the drive was working properly days ago and not all of a sudden its like it does not exist. It opens, closes and even sounds like it attempts to read a disc. I cannot find a driver for it as my computer does not think I have it installed. Its not in Device Manager either.
Please help.
Birderman
1 Message
0
April 24th, 2020 13:00
I have same problem, haven't used cd for a while so no idea how long it has been faulty
Can some advise a solution the Bios shows none and has no means to configure it to detect the drive....
Turiec
3 Posts
0
April 26th, 2020 07:00
It is NOT SOLVED !!!
ODD shows none even thought original DVD drive is there.
It is not accessable by latest dell firmware releases.
Please FIX it finally. It is NOT solved by any means!
rbrown5518
1 Message
0
May 7th, 2020 09:00
Dell 15-5567 and the CD did work before and only Windows 10 and Dell updates for this laptop st
Angelbutterfly85
2 Posts
0
December 22nd, 2020 09:00
Mine says SATA ODD but across from it it says [NOT DETECTED]. Is that what it should say? Am I looking in the right area?
quickcam49007
1 Message
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April 13th, 2021 20:00
i have the same problem. ( updated the bios firmware and that corrected the problem , but only for a short time and then the dvd drive disappears again. i save he firmware download from dell on my desktop and i just keep installing it over and over when it happens that i loose my dvd drive. It tells me that i am updating bios a13 to a13 and it works for a while .
Help this is not a solution
GGG Ranch
2 Posts
0
May 27th, 2023 21:00
My Dell XPS has been working fine for 2 years, then issues with photos, will not down load from cell,
used to every day,,,, Next use the DVD pretty regular weekly all of a sudden,, it takes the DVD in,, makes a bunch of sounds like it trying , sometimes ejects, and pops up under devices' a message, PLEASE INSERT A DISC - and help me choose" but not working at alll. where do i find needed updates?