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e525w firmware update fail
The Dell Printer Hub indicates that there is a firmware update available for my e525w multifunction color laser printer. When I attempt to install the updated firmware using the Firmware Updater tab on the Printer Hub, the printer's information window shows f/w downloading and the left green led above the window flashes. Then it stops and the green power led lights continuously and the window shows "Ready to copy" The updater on the printer hub continues to show "update in progress", but nothing further happens. Eventually the updater screen issues a pop-up saying Firmware Update Failed. I've tried several times, but no success. The "Drivers and Downloads" tab on Dell Support shows only an older firmware update file (which does install okay, but is not the latest). Any thoughts?
bnelson973
6 Posts
1
December 27th, 2016 08:00
I solved my own problem. On the support website, if I change the OS from Win 10 64 bit to Win 7 64 bit, the latest firmware update shows up for download. This bypasses the link on the Dell Printer Hub entirely and the firmware installs successfully. Since many users are now on Windows 10, perhaps the firmware list for that OS should be updated by the support department.