Unsolved
This post is more than 5 years old
1 Message
0
5191
C1765NFW Error Code 009-654
Hi
I have a Dell C1765nfw printer, was working fine, suddenly stopped working after giving a few "faint" pages..giving me an error 009-654, code 2880000. Cleaned the sensors and updated the firmware through USB, still nothing changed.
Any help will be very much appreciated, I am supposed to be presenting some really important work and I need it to work, so the printer is not actually helping at this point.
Much appreciate it if anyone w=could come with a solution, as obviously Dell doesn't t have a solution to this!
Dell-MickM
37 Posts
0
April 18th, 2018 03:00
Hi Nazek.
If you can PM over your service tag I can have a look into this for you.
Thanks,
Mick.
(You can PM me by clicking the envelope on the top right)
lindaknapp
5 Posts
0
April 29th, 2018 18:00
Hi,
I'm getting the same error, but with code 210000. Switching to an old yellow cartridge gave me a message that the toner needed to be replaced, and I was able to print with black and white only. I tried the 'new' cartridge again and got the 009-654 error.
I'm guessing the 'new' cartridge is defective.
How was problem resolved? My printer is out of warranty.
Dell-MickM
37 Posts
0
April 30th, 2018 01:00
Hi lindaknapp,
If you PM (envelope on the top right) over your service tag and the serial number of the new toner you have I can have a look into this for you.
It might be worth cleaning your CTD sensor with the new toner installed after you have given it a couple of light shakes, instructions on cleaning the CTD sensor here: https://dell.to/2HAFgO5
Thanks,
Mick.
lindaknapp
5 Posts
0
April 30th, 2018 11:00
Hello,
I could not find a serial number on the cartridge - and Dell told me that since my printer was out of warranty, the error code meant I just needed to replace the printer.
However - tada!! - I kept trying different cartridges. When I got the empty cartridge message, I changed the settings - menu>system>admin>maintenance>Non-Dell Toner>On.
It is now printing again, and in color as well as B/W!!
I am so glad I kept working on this!
Dell-MickM
37 Posts
0
May 1st, 2018 01:00
Glad to hear you got it working!
PrinterMan125
2 Posts
0
October 25th, 2018 11:00