9 Posts
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943
TOSHIBA PX02SMF080 has lost communication on the same date
Hi Community,
Did anyone seen an issue when TOSHIBA PX02SMF080 SSDs all went into communication loss status on Scale-Out?
Other drives on the same controller, and disk tray is still functioning, even other type of Toshiba SSDs.
It's an MD3060e.
Thanks a lot in advance.
hegeduslevi
9 Posts
0
March 1st, 2023 05:00
Technically this issue cannot be solved. Unless Dell releases a new firmware. Altough that will not bring the data back, but it could make the drives usable again.
Toshiba was aware of this limitation, but only IBM reached out for new firmware and that cannot be writen to our drives.
It's terrible to see planned obsolesce built into server grade products.
DELL-Chris H
Moderator
Moderator
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8.7K Posts
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February 20th, 2023 13:00
Hegeduslevi,
I would need more information to determine what is causing the issue. Would you pull a support bundle and then upload it to upload. dell. com. Afterwards private message me the svc tag you used to upload with, so I may locate the logs.
You can see how to pull the bundles on the link here.
Let me know.
hegeduslevi
9 Posts
0
February 20th, 2023 15:00
Hi,
Thanks for the swift reply.
We cannot get MDSM to manage since this is a JBOD ( MD3060e ).
I managed to get the logs out with shmcli but that only shows the drive failed repeatedly.
hegeduslevi
9 Posts
0
February 20th, 2023 23:00
It's a known firmware issue.
Fujistsu issued a firmware update to this drives.
https://www.fujitsu.com/us/imagesgig5/PY-CIB070-00.pdf
Does Dell have that too?
Thanks.
DELL-Marco B
Moderator
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3.5K Posts
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February 21st, 2023 00:00
Hello,
the last firmware of this hard drive is that one:
Toshiba SAS SSD model numbers PX02SMF020, PX02SMF040, PX02SMF080 and PX02SMB160 firmware version A3AE. | Driver Details | Dell US
Can you check if you have version A3AF updated?
Thanks
Praveen.Singh
3 Apprentice
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414 Posts
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February 21st, 2023 06:00
it's related to firmware, replacing the drive or upgrading the firmware will fix the issue.
hegeduslevi
9 Posts
0
February 21st, 2023 06:00
The only thing is that the latest Dell firmware is the A3B3 and that reached the 7year 11 month mark.
https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=hhd9k
Does anyone else aware a newer firmware file for these types of drives?
Praveen.Singh
3 Apprentice
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414 Posts
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February 22nd, 2023 06:00
already shared by MOD:-
Toshiba SAS SSD model numbers PX02SMF020, PX02SMF040, PX02SMF080 and PX02SMB160 firmware version A3A...
let me know if the drive is replaced
Frederic Nass
5 Posts
0
August 29th, 2023 02:47
Hello,
This bug was fixed on 2023 Aug. 24th with the release of firmwares A3B4, A4B4 and A5B4 for the following SSD references:
- Toshiba A3B4 for model number(s) PX02SMF020, PX02SMF040, PX02SMF080 and PX02SMB160.
- Toshiba A4B4 for model number(s) PX02SSF010, PX02SSF020, PX02SSF040 and PX02SSB080.
- Toshiba A5B4 for model number(s) PX03SNF020, PX03SNF080 and PX03SNB160.
Special thanks to the french TAMs that took care of this one ;-)
(edited)