Unsolved
1 Rookie
•
6 Posts
0
245
PowerEdge R740 Ram
In order to increase the capacity of my server, I purchased 2 RAM modules of 32 GB each with a speed of 2900 MHz. Currently, my server is equipped with 2 RAM modules of 16 GB each, running at 2400 MHz. However, the server is not detecting the new 32 GB RAM modules; it recognizes that there is RAM present, but its status is unknown. I have already tried swapping modules and testing with only one processor, but it still fails to recognize the capacity and specifications of the new RAM. I am unsure if there is a need to change any settings in the BIOS. Your assistance in this matter would be greatly appreciated.
DELL-Chris H
Moderator
Moderator
•
8.8K Posts
0
November 16th, 2023 19:38
Infraestructura_TI,
In my opinion it sounds like incomaptible dimms. Would you confirm the make, model, and part number of the dimms you are trying to add, that way I can confirm if they are supported or not?
Let me know.
Infraestructura_TI
1 Rookie
1 Rookie
•
6 Posts
0
November 20th, 2023 13:41
@DELL-Chris H the ram is 64 gb, and i have attached an image with the model number.
Infraestructura_TI
1 Rookie
1 Rookie
•
6 Posts
0
November 20th, 2023 19:14
@Dell -Charles R I apologize, I made a mistake. The modules that were purchased are 64 GB, not 32 GB, and I checked the BIOS updates, which are currently in version 2.19.1. The 64 GB modules were tested without the 16 GB ones to confirm that this is not the issue
Infraestructura_TI
1 Rookie
1 Rookie
•
6 Posts
0
November 21st, 2023 14:40
@Dell -Charles R When connecting the modules as you instructed, it only detects the 16 GB memories. I have attached the image. I will try the other configurations you sent; in this case, I configured it as 64G - A1, 16G - A2 / 64G - B1, 16G - B2.
Infraestructura_TI
1 Rookie
1 Rookie
•
6 Posts
0
November 21st, 2023 14:47
@Dell -Charles R Another piece of information to demonstrate that it only detects 2 slots of 16 GB RAM, despite having the 64 GB modules connected.
Infraestructura_TI
1 Rookie
1 Rookie
•
6 Posts
0
November 21st, 2023 15:11
@Dell -Charles R Now I tried the second configuration you sent, 64G - A1, 16G - A7 - 64G - B1, 16G - B7, and I am getting this error.