1 Rookie
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11 Posts
0
521
Cannot reply in private message
Hi, during a private discussion with
@DELL-Cares I'm not able to reply anymore. I can't see Reply button at all in our thread (in my private messages). Additionally I cannot switch between threads - I can only see last message. It looks like an HTML/JS issue on the page. I'm using Windows 10. I verified Chrome and Edge browsers. Every components is up to date. I'm using XPS 9570 so it shouldn't be hardware problem Any idea?
rpal7606
5 Posts
0
January 16th, 2021 04:00
Clear cache and cookies of Chrome seems to fix it.
DELL-Chris M
Community Manager
Community Manager
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54.7K Posts
0
January 4th, 2021 08:00
Did you sign out of the Forum, close all browsers, open browser and sign in again, then retest private messages?
DELL-Cares
Moderator
Moderator
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25.5K Posts
0
January 5th, 2021 00:00
Hi,
Please allow me sometime to review the case and I'll get back to you on DM.
bartolini
1 Rookie
1 Rookie
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11 Posts
0
January 5th, 2021 00:00
bartolini
1 Rookie
1 Rookie
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11 Posts
0
January 5th, 2021 04:00
stanoor
7 Posts
0
January 11th, 2021 00:00
I have the same issue. I can't respond to questions about my faulty laptop. Even switched to iPhone and now I can't even tap into the message!
bartolini
1 Rookie
1 Rookie
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11 Posts
0
January 11th, 2021 01:00
If you can clear all browser data it should fix it for you. I'm using separate browser for this forum (which is embarrassing)