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November 17th, 2016 09:00

Network problem with Dell Inspiron 1545

I have just bought a laptop, i factory reset it and now it shows up as connected to my home wifi but when i try to browse the web it just says its unable to connect to the internet. When i press the diagnose bit on that page it says it cannot find any problems. I have (ithink) updated all the network drivers but i really do not know what i am doing to be honest and am at a total loss. Can anyone pleaee help me? I know nothing about laptops sorry.

15 Posts

November 20th, 2016 13:00

Hi

That is most  akward thing, can you please unplug  your  router  / model wait  30 seconds and plug back in,  try with ethernet again. it has to work

try  in command prompt  ipconfig  / flushdns

should work

November 20th, 2016 13:00

I typed in www.yahoo.com also in the ipconfig page and it said it is not recognized as an internal or external command

November 20th, 2016 13:00

Hi, thank you for your response. No i have not managed to solve this. It does say i am connected to the internet. I have got onto the IP Config page. Is there a way that i can send a pic to you of the page i have in front of me? Ipv4 address: 192.168.1.155 is that what you mean? It does also say IP Routing Enabled: No is that right? I have a pic of the whole page if there is a way to post a pic to you. Many thanks

15 Posts

November 20th, 2016 13:00

Hi again

Thank you for your input,  sounds like you are connected if you are getting IP 192.168.1.155

so  only thing that is making me think its happening is  try connecting laptop to LAN - wired and download another web browser  but  before that go to control panel  WINDOWS FIREWALL and disable  sounds like you are being blocked.

when you did ipconfig  try  ping www. yahoo . com ( without spaces) and see if you get replies


Hope that helps

November 20th, 2016 13:00

Hi, just checked and firewall is turned off already for some reason. I did try to connect via ethernet and it said the network adaptor "local area connection" does not have a valid IP address . So i was  a little stumped aas what to do next.

November 20th, 2016 13:00

I typed ipconfig /flushdns exactly like that and it said the requested operation requires elevation. I will try the yahoo now and then try unplugging router

15 Posts

November 20th, 2016 13:00

Hello

Not sure if you solved your issue yet, but your issue sound very strange

Couple questions

- When you connect to you home wifi does your laptop say CONNECTED?

- If yes go to start , RUN type CMD and type in ipconfig /all is there an IP 192.x.x.x on wireless adapter?

- If yes unplug your  modem  / Router and wait 30 seconds, plug back in

for better results restart your laptop also once modem / router procedure is complete.

Hope that helps

15 Posts

November 20th, 2016 13:00

my apologies

in command prompt 

type

ping www . yahoo . com  ( without spaces)

November 20th, 2016 14:00

I am in the cmd page and it says: C:\Users\chris>

Do i right pingwww.yahoo.com there?  Sorry i have never done this sort of thing before.

November 20th, 2016 14:00

It says i am currently connected to unidentified network access local only but i still cant connect to internet and it says that there may be a problem with one or more network adaptors

15 Posts

November 20th, 2016 14:00

stubborn little laptop,

which Windows Version are you using

7, 8.1  or  10?

If you go to control panel  into device manager what devices do you see under  network adapters?

November 21st, 2016 00:00

Its on windows vista

November 21st, 2016 01:00

There are two are under network adaptors:

Dell wireless 1397 wlan mini card

Marvell yukon 88e8040 pci e fast ethernet controller

15 Posts

November 21st, 2016 14:00

Hi again

You got the wrong guy  I don't believe we should throw out any technology. I feel bad  but I am leaving for Maryland tommorow and  won't be back till next week. Can you please wait for me, this laptop should work. I am not ready to give up yet.

Thank you

November 21st, 2016 14:00

What do we think then? Throw it in the bin!!!!!! Such a pain of a thing.

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