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U4025QW, USB-C 140W charging off, still charging
Monitor 1: Dell U4025QW - connected via Spigen ArcWire TB4 cable to Samsung
Monitor 2: U2723QE - connected via Daisy Chain with the Dell TB4 cable
Hi all,
I changed in the monitor menu to: USB-C 140W charging off when monitor is off.
However, when I turn off the monitor, it still charges my Samsung laptop with 140W.
Is this a reported bug?
DELL-Chris M
Community Manager
Community Manager
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55.2K Posts
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July 28th, 2024 12:39
To receive assistance from Dell support agents they need to first verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private Service Tag with them.
Simplify the setup for troubleshooting =
* Disconnect the second U2723QE from the U4025QW
* Disconnect all added USB peripheral devices FROM the U4025QW. Connect them directly to the laptop
* Connect the U4025QW by itself to the laptop using the provided in the U4025QW box 1.5m/4.9ft TB4 cable
* Retest
(edited)