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October 19th, 2022 03:00

U3421WE, macOS, no audio adjustment

Hi,

There is no audio adjustment on my Dell U3421WE monitor when I use Apple computer MacBook Air M1 or Mac mini M1.

Community Manager

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55K Posts

October 21st, 2022 05:00

No. Apple will never release control of their operating system code to Dell to allow such a firmware to be created.

* At the top of this Monitors board, open the Pinned post, Dell monitor, Apple FAQ
* Scroll down to, "3rd party software solutions not tested by Dell but posted by users on our Forum"

Community Manager

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55K Posts

October 19th, 2022 06:00

As shown on page 51 in the online U3421WE User's Guide, the U3421WE built-in speakers volume is controlled inside the U3421WE Menu- Audio =

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3 Posts

October 19th, 2022 23:00

What I mean is to adjust the sound within the operating system. All other sound unit can  I adjusted the sound under the MacOS but not the sound of my Dell monitor. To change the sound volume from the monitor menu and not in the sound setting in the OS is not what you must expect of a monitor in the year 2022.

When I use my working laptop I can adjust the sound of me Dell monitor within the OS. 

For me does it look like a firmware fix.

Skærmbillede 2022-10-03 kl. 13.13.12.png

 

Skærmbillede 2022-10-03 kl. 13.13.40.png

Skærmbillede 2022-10-03 kl. 13.13.30.png

 

3 Posts

October 20th, 2022 23:00

Will Dell take action on the problem and make a new firmware that fixes this problem?

Community Manager

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55K Posts

October 22nd, 2022 14:00

The Apple macOS firmware that we can build only interact with our monitors and our software. What you want is control of the Apple macOS itself to change the volume. I say again, they will not give us such control.

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