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U3415W, static on screen
My U3415W does this once a day (see attached imaged) turn it off & on would fix it a while. I have tried multiple source (window & mac) with all inputs all same result I do not know. Also updated video card driver & updated monitor firmware, but issue remains.
DELL-Chris M
Community Manager
Community Manager
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55.3K Posts
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December 17th, 2018 14:00
* For my notes and to check the warranty status, click my username and via private message send me the U3415W service tag number, 20 digit serial number, A0x revision number
* Was this U3415W purchased directly from Dell as new?
* If not from Dell, from whom and when did you purchase this?
* How long were using the U3415W before you noticed this issue?
* Disconnect every cable from the U3415W, including the power cable
* Press and hold in the U3415W power button for 8 seconds
* Reconnect ONLY the power cable to the U3415W
* Run the U3415W stand alone BID (Built-in Diagnostic) (page 61). Post pictures of the BID colored screens showing the issue
cpehaot
2 Posts
0
December 18th, 2018 13:00
Thanks for answering.
I bought this monitor new from Amazon seller (Adorama.com) in Jun 2015. This issue has been around in the past couple months. I did not use it much so I just turn off & on to ignore the problem. I following the BID instruction & the monitor went just through fine. Right now I am running iwth with only laptop connected and leave it on 24-7 to see if the problem show up again. It is does not happen often maybe once a day.