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U2715H recognized as U2515H in operating system and apps?
Hey,
I just bought a Dell U2715H (yes, really a 27"-Version) and it is identified by the Dell Service tag as a U2715H. But in Windows 10, it is identified U2515H! Even when I try to install the U2715H drivers from the Dell support site, it says that no U2715H was found! It is identified as "DELD06E" which would be a U2515H(DisplayPort). I connected my U2715H also via DisplayPort, but the identification as a U2515H is the same when I use mDP or HDMI. Could you please clarify? What's wrong with my monitor? I added a photo of the error when trying to install the driver with opened up Onscreen Menu, where you can clearly see that it is IN FACT a U2715H. I can provide you the serial#, express service code or service tag if you wish. Please help!
Regards,
Kai
DELL-Chris M
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May 23rd, 2016 10:00
Below is the U2715H driver for Windows 10. Is that the one you installed? Ignore the references to U3415W and U2515H at the top of that page. Those are just website mistakes.
DELL_U2715H-MONITOR_A00-00_DRVR_FF3XW.exe
Once installed and the computer has been restarted, open the Device Manager- Monitors. Does it list U2715H or U2515H?
kmi1910
7 Posts
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May 23rd, 2016 10:00
Those are the drivers I tried to install. I am getting the exact message as in the picture above.
The drivers are not installing as they do not find a compatibe U2715H. The installer would not let me click next, as my U2715 is identified as "DELD06E".
Here again a screenshot of the full message:
- Kai
kmi1910
7 Posts
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May 23rd, 2016 11:00
//sorry, dubled the first part.
Addition:
Just tried my Laptop via HDMI, it also recognizes my U2715H as a U2515H. Weired.
kmi1910
7 Posts
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May 23rd, 2016 13:00
Even Hardware-Diagnostic-Tools like AIDA64 read it as a U2515H!
But the Serial-Number displayed here is definitely on my U2715H, on the monitor and on the box!
I even measured the monitor: it definitely IS a 27"
DELL-Chris M
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May 23rd, 2016 17:00
The fact that the monitor OSD (On Screen Display) list U2715H proves that is not a U2515H. Also, the serial number has GH85D in it which is for the U2715H. So this is an operating system, software, or driver issue, not a hardware issue. Was the monitor USB upstream cable connected from the monitor to the computer when you tried to install the driver?
kmi1910
7 Posts
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May 23rd, 2016 22:00
Yes, th USB upstream cable was connected when I tried to install the drivers.>
What I find interesting is the fact that also my Dell D5440 via HDMI identifies it as a U2515H.
When I take a look in the device manager of Windows, select the monitor (whitch says U2515H there), click properties - details and select "Hardware-ID", even there it says "DELD6E" what corresponds to a U2515H. So somehow the monitor sends a wrong hardware-ID so my devices identify it as a U2515H.
Whatsoever, everything is working OK, so I think I might just let it be...
swamped1
234 Posts
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May 24th, 2016 10:00
Did you used to have a U2515H monitor, or did you ever install any U2515H drivers?
Regardless, try this: go into Device Manager and remove every entry under "Monitors", then reboot.
kmi1910
7 Posts
0
May 25th, 2016 11:00
No, I never owned or connected a U2515H. Before the U2715H, I owned a Dell 2408WFP.
I tried you other tipp removing all "Monitors" in device manager, after a reboot ist is ahain identified as a U2515H.
Today I had a friend over with his HP x2-12 Detachable, we connected my U2715H via Micro-HDMI and *boom* identified as U2515H as well... :( He does not own any Dell monitor or had one connected before...
I just do not understand.
swamped1
234 Posts
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May 25th, 2016 14:00
It sounds like your U2715H may have been flashed with U2515H EDIDs - that's where the device ID and model name are pulled from. The EDID is separate code from the OSD firmware, which would explain why the EDID reports U2515H while the OSD reports U2715H. (There is a different EDID for each input port, but only a single firmware core.)
Try running Monitor Asset Manager over the HDMI (*not* DP) connection and post the textual data. Its the only utility program that includes its own native I2C drivers to read the EDID directly from the monitor, completely bypassing Windows, the registry and the display driver.
kmi1910
7 Posts
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May 25th, 2016 14:00
Thanks for your info.
I currently have my U2715H connected over HDMI (1), so here is the output: As expected, also identified as a U2515H... :(
Monitor Asset Manager Report, generated 25.05.2016
Copyright (c) 1995-2015, EnTech Taiwan.
---------------------------
Monitor #1 [Real-time 0x0071]
Model name............... DELL U2515H
Manufacturer............. Dell
Plug and Play ID......... DELD070
Serial number............ GH85D59S0K3L
Manufacture date......... 2015, ISO week 40
Filter driver............ None
-------------------------
EDID revision............ 1.3
Input signal type........ Digital
Color bit depth.......... Undefined
Display type............. RGB color
Screen size.............. 550 x 310 mm (24,9 in)
Power management......... Standby, Suspend, Active off/sleep
Extension blocs.......... 1 (CEA-EXT)
-------------------------
DDC/CI................... Supported
MCCS revison............. 2.1
Display technology....... TFT
Controller............... RealTek 0x1111
Firmware revision........ 1.0
Firmware flags........... 0x006345CC
Active power on time..... 10 hours
Power consumption........ Not supported
Current frequency........ 88,80kHz, 59,90Hz
Color characteristics
Default color space...... sRGB
Display gamma............ 2,20
Red chromaticity......... Rx 0,661 - Ry 0,332
Green chromaticity....... Gx 0,302 - Gy 0,613
Blue chromaticity........ Bx 0,149 - By 0,060
White point (default).... Wx 0,313 - Wy 0,329
Additional descriptors... None
Timing characteristics
Horizontal scan range.... 30-113kHz
Vertical scan range...... 56-86Hz
Video bandwidth.......... 300MHz
CVT standard............. Not supported
GTF standard............. Not supported
Additional descriptors... None
Preferred timing......... Yes
Native/preferred timing.. 2560x1440p at 60Hz (16:9)
Modeline............... "2560x1440" 241,500 2560 2608 2640 2720 1440 1443 1448 1481 +hsync -vsync
Standard timings supported
720 x 400p at 70Hz - IBM VGA
640 x 480p at 60Hz - IBM VGA
640 x 480p at 75Hz - VESA
800 x 600p at 60Hz - VESA
800 x 600p at 75Hz - VESA
1024 x 768p at 60Hz - VESA
1024 x 768p at 75Hz - VESA
1280 x 1024p at 75Hz - VESA
1680 x 1050p at 60Hz - VESA STD
1920 x 1200p at 60Hz - VESA STD
1152 x 864p at 75Hz - VESA STD
1600 x 1200p at 60Hz - VESA STD
1280 x 1024p at 60Hz - VESA STD
1200 x 960p at 60Hz - VESA STD
EIA/CEA-861 Information
Revision number.......... 3
IT underscan............. Supported
Basic audio.............. Supported
YCbCr 4:4:4.............. Supported
YCbCr 4:2:2.............. Supported
Native formats........... 1
Detailed timing #1....... 1920x1080p at 60Hz (16:9)
Modeline............... "1920x1080" 148,500 1920 2008 2052 2200 1080 1082 1087 1125 +hsync +vsync
Detailed timing #2....... 1920x1080i at 60Hz (16:9)
Modeline............... "1920x1080" 74,250 1920 2008 2052 2200 1080 1084 1094 1124 interlace +hsync +vsync
Detailed timing #3....... 1280x720p at 60Hz (16:9)
Modeline............... "1280x720" 74,250 1280 1390 1430 1650 720 725 730 750 +hsync +vsync
Detailed timing #4....... 720x480p at 60Hz (16:9)
Modeline............... "720x480" 27,000 720 736 798 858 480 489 495 525 -hsync -vsync
Detailed timing #5....... 2048x1152p at 60Hz (16:9)
Modeline............... "2048x1152" 162,000 2048 2074 2154 2250 1152 1153 1156 1200 +hsync +vsync
CE video identifiers (VICs) - timing/formats supported
1920 x 1080p at 60Hz - HDTV (16:9, 1:1)
1920 x 1080i at 60Hz - HDTV (16:9, 1:1)
1280 x 720p at 60Hz - HDTV (16:9, 1:1)
720 x 480p at 60Hz - EDTV (16:9, 32:27)
720 x 480p at 60Hz - EDTV (4:3, 8:9)
720 x 480i at 60Hz - Doublescan (16:9, 32:27)
720 x 576i at 50Hz - Doublescan (16:9, 64:45)
640 x 480p at 60Hz - Default (4:3, 1:1)
1920 x 1080i at 50Hz - HDTV (16:9, 1:1)
1920 x 1080p at 50Hz - HDTV (16:9, 1:1)
720 x 576p at 50Hz - EDTV (16:9, 64:45)
1280 x 720p at 50Hz - HDTV (16:9, 1:1)
1920 x 1080p at 24Hz - HDTV (16:9, 1:1)
1920 x 1080p at 25Hz - HDTV (16:9, 1:1)
1920 x 1080p at 30Hz - HDTV (16:9, 1:1)
NB: NTSC refresh rate = (Hz*1000)/1001
CE audio data (formats supported)
LPCM 2-channel, 16/20/24 bit depths at 32/44/48 kHz
CE speaker allocation data
Channel configuration.... 2.0
Front left/right......... Yes
Front LFE................ No
Front center............. No
Rear left/right.......... No
Rear center.............. No
Front left/right center.. No
Rear left/right center... No
Rear LFE................. No
CE vendor specific data (VSDB)
IEEE registration number. 0x000C03
CEC physical address..... 1.0.0.0
Maximum TMDS clock....... 165MHz
Report information
Date generated........... 25.05.2016
Software revision........ 2.90.0.1002
Data source.............. Real-time 0x0071
Operating system......... 10.0.10586.2
Raw data
00,FF,FF,FF,FF,FF,FF,00,10,AC,70,D0,4C,33,4B,30,28,19,01,03,80,37,1F,78,EE,44,55,A9,55,4D,9D,26,
0F,50,54,A5,4B,00,B3,00,D1,00,71,4F,A9,40,81,80,77,80,01,01,01,01,56,5E,00,A0,A0,A0,29,50,30,20,
35,00,29,37,21,00,00,1A,00,00,00,FF,00,47,48,38,35,44,35,39,53,30,4B,33,4C,0A,00,00,00,FC,00,44,
45,4C,4C,20,55,32,35,31,35,48,0A,20,00,00,00,FD,00,38,56,1E,71,1E,00,0A,20,20,20,20,20,20,01,17,
02,03,22,F1,4F,10,05,04,03,02,07,16,01,14,1F,12,13,20,21,22,23,09,07,07,83,01,00,00,65,03,0C,00,
10,00,02,3A,80,18,71,38,2D,40,58,2C,25,00,29,37,21,00,00,1E,01,1D,80,18,71,1C,16,20,58,2C,25,00,
29,37,21,00,00,9E,01,1D,00,72,51,D0,1E,20,6E,28,55,00,29,37,21,00,00,1E,8C,0A,D0,8A,20,E0,2D,10,
10,3E,96,00,29,37,21,00,00,18,48,3F,00,CA,80,80,30,40,1A,50,13,00,29,37,21,00,00,1E,00,00,00,ED
---------------------------
Hardware data
BUS_SLOT = PCI00000.PCI00004.PCI00008.PCI0000C.PCI00010.PCI00014.PCI00018.PCI0001C
00000000 = 01508086.20900006.06000009.00000000.00000000.00000000.00000000.00000000
00000008 = 01518086.00100407.06040009.00810010.00000000.00000000.00010100.2000E0E0
000000A0 = 1E318086.02900406.0C033004.00000000.F7300004.00000000.00000000.00000000
000000B0 = 1E3A8086.00100406.07800004.00800000.F7316004.00000000.00000000.00000000
000000D0 = 1E2D8086.02900006.0C032004.00000000.F7314000.00000000.00000000.00000000
000000E0 = 1E108086.00100406.060400C4.00810010.00000000.00000000.00020200.000000F0
000000E4 = 1E188086.00100406.060400C4.00810010.00000000.00000000.00030300.000000F0
000000E5 = 1E1A8086.00100404.060400C4.00810010.00000000.00000000.00050400.200000F0
000000E7 = 1E1E8086.00100406.060400C4.00810010.00000000.00000000.00060600.000000F0
000000E8 = 1E268086.02900006.0C032004.00000000.F7313000.00000000.00000000.00000000
000000F8 = 1E448086.02100007.06010004.00800000.00000000.00000000.00000000.00000000
000000FA = 1E028086.02B00407.01060104.00000000.0000F071.0000F061.0000F051.0000F041
000000FB = 1E228086.02800003.0C050004.00000000.F7311004.00000000.00000000.00000000
00000100 = 100410DE.00100007.030000A1.00800010.F6000000.E800000C.00000000.F000000C
00000101 = 0E1A10DE.00100006.040300A1.00800010.F70FC000.00000000.00000000.00000000
00000200 = 000B1102.00100006.04030004.00000010.F52F0004.00000000.F5000004.00000000
00000300 = 16B114E4.00100406.02000010.00000010.F211000C.00000000.F210000C.00000000
00000400 = 10801B21.00100407.06040103.00010010.00000000.00000000.20050504.202001F1
00000600 = 10421B21.00100406.0C033000.00000010.F7100004.00000000.00000000.00000000
--------
01070000 = 00FFFFFF.FFFFFF00.10AC70D0.4C334B30.28190103.80371F78.EE4455A9.554D9D26
00000020 = 0F5054A5.4B00B300.D100714F.A9408180.77800101.0101565E.00A0A0A0.29503020
00000040 = 35002937.2100001A.000000FF.00474838.35443539.53304B33.4C0A0000.00FC0044
00000060 = 454C4C20.55323531.35480A20.000000FD.0038561E.711E000A.20202020.20200117
01070100 = 020322F1.4F100504.03020716.01141F12.13202122.23090707.83010000.65030C00
00000020 = 1000023A.80187138.2D40582C.25002937.2100001E.011D8018.711C1620.582C2500
00000040 = 29372100.009E011D.007251D0.1E206E28.55002937.2100001E.8C0AD08A.20E02D10
00000060 = 103E9600.29372100.0018483F.00CA8080.30401A50.13002937.2100001E.000000ED
Is there any way to correct that?
EDIT:
Here again a picture of Monitor Asset Manager and OSD open to show you guys:
DELL-Chris M
Community Manager
Community Manager
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55.5K Posts
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May 25th, 2016 15:00
Since the resolution is correct (2560x1440 60Hz) and the panel does not have any stuck pixels, I would not exchange it. Your call.
swamped1
234 Posts
0
May 26th, 2016 03:00
None that I'm aware of, but luckily the U2515 and U2715 are identical in all respects except panel size. You should download and install the U2515H monitors drivers, though, to make sure you can install and use the U2x15H color profile since that association depends on EDID model ID.