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U2715H, green tint on right side
Hello, I have a U2715H I bought from Amazon on November 2016, and the right side of the monitor is tinted green. It's like the black color gets green instead of getting black. It has this problem since the first time I turned it on, then it somehow fixed itself after rotating the screen, turning it on and off. It's been working ok for a week then it came back. It has that green tint even without any cable connected. I connected it to a Mac mini through the DP to thunderbolt cable that comes with the monitor.
- Mac mini (Late 2012)
- El Capitan 10.11.16
- Graphics: Intel HD Graphics 4000
Please, I'd would like to know what is going on and if there is anything I can do to fix it?
Thanks
rgapa
DELL-Jesse L
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January 31st, 2017 07:00
rgapa,
We need to see pictures of all the colored screens when running the U2715H BID (Built-In Diagnostics), page 55 in the U2715H User's Guide.
tangocommunite
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February 27th, 2017 06:00
Jesse,
Since rgapa didn't answer I will given I have the same issue.
I tried to upload the pics but 100kb max won't do it.
I did the diagnostics and here is what I got.
Gray: GOOD
RED: BAD (half the screen had color "mustard"
GREEN: GOOD
BLUE: GOOD
BLACK: BAD ( half of the screen was "green" )
WHITE: GOOD
TEXT: BAD ( half of the background was "green")
Any idea what is happening?
thanks!
rgapa
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February 27th, 2017 16:00
Sorry, I was gonna try it. It fixed itself again. The problem got back after some weeks.
This app fixes the problem partially by reducing the color range.
itunes.apple.com/.../id693077443
I get exactly the same colors as @tangocommunite after the diagnostics. What should we do?
DELL-Jesse L
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March 1st, 2017 08:00
tangocommunite,
You can click the link below for monitor warranty replacement information.
Dell Monitor FAQ
rgapa
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March 1st, 2017 15:00
Is it the computer I'm using?
Would you at least tell me why it happens?
rgapa
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March 19th, 2017 14:00
jesse, can somebody respond please?