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U2412M, entering PSM, #2
Dear Dell-Chris M,
I have just purchased a new U2412M last month and this fault has increasingly appeared - to the point now it doesn't turn on - I have had to use a borrowed monitor.
It is entirely inadequate for Dell to ask anything with respect to re-setting etc.
I expect a full refund as Dell should NOT sell this monitor which it knows has an issue. I have had many other Dell ultrasharp monitors - never such a problem - so why would Dell ask anyone to have to "reset" - just refund the money and withdraw the items from sale until they can FIX the problem.
DELL-Chris M
Community Manager
Community Manager
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55.1K Posts
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February 19th, 2019 08:00
This is a Technical Support Forum board. Therefore, we offer Technical Support responses to technical issues. Doing a monitor power reset is standard practice. If you want to troubleshoot, let me know. If not, for returns, read this.