ST2410b Monitor - entering power save mode after start up

Hi APJR,

I appreciate your technical expertise. You have performed just about all the relevant steps required to fix the issue. Let us try a couple of more steps to see if it works. Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If the monitor self-test fails, monitor will have to be replaced. If it passes, we may have to check some more settings on the monitor. Please follow these steps to run Monitor self-test:

- Turn off both your computer and the monitor
- Unplug the video cable from the laptop.
- Turn on the monitor
- The floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains white. Also, the dialog shown below will continuously scroll through the screen

(This box also appears during normal system operation, if the video cable becomes disconnected or damaged)

If the floating bars do not appear, there is a hardware issue with the monitor and it will need replacement. If the self - test passes, connect the monitor video cable back to a computer. If you get a display (even for some time), please follow the steps listed below to reset the monitor settings back to factory defaults.
- Under OSD menu options, please navigate to 'Other Settings'
- Select 'Factory Reset' and re-check

If you are unable to reset the monitor settings back to factory defaults, please run the 'Built in Diagnostics'. You may find the following steps useful:
- Ensure that the screen is clean (no dust particles on the surface of the screen)
- Unplug the video cable(s) from the back of the computer or monitor. The monitor then goes into the self-test mode
- On the front panel, press and hold the shortcut key 1 and shortcut key 4 keys on the front panel, simultaneously for 2 seconds. A gray screen appears
Carefully inspect the screen for abnormalities

- Press the shortcut key 4 key on the front panel again. The color of the screen changes to red  
- Carefully inspect the screen for abnormalities
- Repeat steps 5 and 6 to inspect the display in green, blue, and white colored screens
- The test is complete when the white screen appears. To exit, press the first button again
(If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly)

I am sending you a friend request. Please accept it and reply through a private message with the monitor's 'Serial Number', 'Order Number' and 'Account Holder's' name. Refer to the image below to find the 'Serial Number' of your monitor (1):

I will check the warranty status and will provide you with the best support options available. Hope this helps. Please do keep me posted. I would be glad to assist.

I seem to be having an issue similar to what AP JR described. I have been using my Dell 2410b monitor for about 3 years. About a week ago I noticed that the screen had gone blank but the power button's white light was still on. I have tried plugging it into other computers and used different cords but every time it turns on for about one second then the screen goes black again. When I don't have it plugged in to any computers it flashes the floating dialogue box pictured above then goes black immediately, so it seems like there is no way for me to run the diagnostics. I'm guessing this is a hardware issue, is there any way the monitor can be repaired or is it completely worthless now? 

Thanks

Tommy

Hi Tommy,

It appears to be a hardware related issue with the monitor. You have tried using it with known-good computers & cables; the screen 'blacks out' in the 'self-test' also. The monitor is isolated as the main cause of the issue and may need replacement.

Please update if the monitor is still in warranty; based on the current warranty status, I may be able to arrange a replacement.

Do reply if you have any further questions. I would be glad to assist.

I don't think it is still under warranty. Do you think this issue is repairable anyways though? Could I take it to a repair shop or something and get it fixed for a reasonable price? Or would it have any value if I were to try selling it?  Or is it just a piece of trash now?

Hi Tommy,

Since the monitor is not in warranty, an exchange may not be possible. Though unlikely, you may still want to explore the possibility of repairs with a local technician.

Do reply if you have any further questions. Glad to assist.