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January 29th, 2022 12:00

S2722DZ, webcam, grainy, color issues

The new S2722DZ I have shows grainy resolution and color issues. Service Tech was not able to fix the problem.

 

Community Manager

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55.8K Posts

January 30th, 2022 07:00

To receive assistance from Dell support agents they need to first verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private monitor Service Tag and 20 digit serial number with them.

* Did you remove the protective film covering the camera?
* What PC model?
* What operating system?
* Explain in detail how the S2722DZ is connected to the PC using all ports and cables
* Check the camera video settings in the App (Teams, Skype, Zoom)



* Go here to run this free online camera test
* How does the video appear in this test as compared to the other software (Teams, Skype, Zoom) that you are using? Do you still see the same issue?

 

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