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2 Posts

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August 19th, 2024 19:43

P2724DEB, microphone not detected

I have 2 of these monitors (2 different users) and every few days the built in microphone is not detected by the PC. (Both users on desktops SFF Plus 720 via DisplayPort, USB type A to B )

- Only way to bring back the microphone is to power cycle the monitor. (Disconnect from power, reconnect)

- Drivers, all Dell software up to date. 

Anyone else experiencing the same issue?

Community Manager

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55.2K Posts

August 19th, 2024 19:56

Instead of power cycle the monitor via the power cable, try this =
* Open the Menu
* Go to Audio & Webcam
* Go to Reset Audio and Webcam. When done, exit Menu and retest

1 Rookie

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2 Posts

August 19th, 2024 20:06

Thanks Chris ! 

I'll give your solution a try next time it happens. 

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