D3218HN flashing Red, Green, Blue, White, Black

Question

Hello,

I am curious if anyone can help? When I connect my monitor it will not change from a screen that flashes red, green, blue, white, black. I have tried to connect it with various cables VGA and HDMI, Through various docks and hubs, updated the drivers. It is recognized by the computer and the drivers seem to be correct. I am running Windows 11 Home, XPS 13 9310

Please help :)

DELL-Chris M · Answer

Apologies for not seeing this Post. It was posted in the Monitors Wiki page. We moved it here.

The flashing Red, Green, Blue, White, Black is the BurnIn mode. But that can only be turned on in the internal only FSM (Factory Service Menu). Was someone there in that FSM?