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February 24th, 2025 13:35
Restore access to Dell Peripheral Manager 1.7.3
My setup:
PC: Dell 7440
Screen: Dell U3219Q
Soundbar: Dell AE515
Camera: Dell WB7022
Keyboard+mouse: Dell KM7120W
Camera worked perfect up to Dell Peripheral Manager version 1.7.3
After update to any new version, AI Auto Framing feature doesn't work.
Camera has latest firmware.
AI tracking enable switch is just inactive in application.
Today I installed new SW as update popped-up in DPM.
New DDPM does't even recognize my devices.
Please share link to download old version old DPM 1.7.3 which worked perfect.
Links were removed from Dell page.
Just to confirm this is an issue with DPM I have connected camera to another PC, which wasn't updated and my camera with latest firmware works perfect with DPM 1.7.3 including AI Auto Framing.
It is a shame I have desk full of Dell devices, which can't work together correctly.
DELL-Chris M
Community Manager
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February 24th, 2025 13:46
I do not see Alienware Desktops in your description?
PC: Dell 7440
Screen: Dell U3219Q
Soundbar: Dell AE515
Camera: Dell WB7022
Keyboard+mouse: Dell KM7120W
majstermod
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February 24th, 2025 13:55
@DELL-Chris M
Ok, my fault.
What is then proper category for Camera?
There is no such category under electronics.
PC is irrelevant, because the same happens on different PCs.
Also in software category there is no DPM or DDPM.
And the only way to get support for Dell devices is to enter Service tag.
What an unfortunate situation not all Dell devices has Service tag or serial number.
So apologies for selecting wrong section.
The shame is still on Dell.
ReginaldTwisterton
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March 4th, 2025 22:44
Thanks for posting this. I just had to reinstall the older version because the new software could not find the Dell WB7022, which is still working fine according to Windows Camera.
It's surprising that Dell would release software that doesn't even work with their high-end hardware.