Start a Conversation

Unsolved

A

1 Rookie

 • 

92 Posts

48

August 8th, 2024 17:30

New Dell 7350 Detachable BSOD and runs hot

Hi,

my new Latitude 7350 Detachable run hot over 50C° on the back and crashes many times. I used it for 4 hours now and had 3 BSOD or simply a black screen. Has anybody also this experience? I have installed all updates available and using the stock image installed.

Cheers,

Nils

1 Rookie

 • 

7 Posts

August 15th, 2024 15:21

We have to same problem here, We bought 100+ of them but luckily only unbox 1 of them for testing. Not only that, but the webcam and the sound doesnt work, tried to re-install the driver and everything... Its a piece of garbage we will be returning them all. 

1 Rookie

 • 

92 Posts

August 16th, 2024 06:48

Sad to here....got it in exchange for a broken laptop.

Analysed the debug infos from the crash and solved it by manually pushing the IRIS Graphics and Wifi/Bluetooth drivers to the most actual version. The tipp with the webcam was very good...did not checked yet. The back camera is working fine and the front camera is simply black. Seems that there was no QS. :-(

Regarding the temperature...is that common? Feels very hot using it as a tablet.

By the way...solved also a temperature/battery issues in sleep. It seems that "Connected Standby" needs so much energy that my 7350 Detachable goes up to 37C° during sleep and much higher stored in a bag. Solved this it by activating the energy setting (why its hidden I do not know...) and changed it to disabled.

Available Power Setting could be set here: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power\PowerSettings

Not it behave like with my other laptops with "Disconnected Standy". :-) Last open issue: Webcam....

(edited)

1 Rookie

 • 

92 Posts

August 17th, 2024 07:41

Let me add the presence sensor is also broken.

Dell: Please comment when the presence sensor and the camera will working again. Its a pain delivering the Latitude 7350 Detachable with that much issues.

1 Rookie

 • 

92 Posts

August 18th, 2024 12:12

Ironically leads the newest IRIS driver to the problem with the Webcam and Presence Sensor. So you have decide between BSODs and working Cam/Sensors.

Dell: Please fix this!

1 Rookie

 • 

92 Posts

August 19th, 2024 23:30

After some analysis it is a problem with AppLocker (that should be inactive???). 

The MiniDump shows following cause...the problems are only reduced with newest IRIS drivers so this BSOD has to be fixed from Dell or Microsoft.

SYMBOL_NAME:  appid!SmartlockerCheckUninstallStringEA+103

MODULE_NAME: appid

IMAGE_NAME:  appid.sys

IMAGE_VERSION:  10.0.22621.4034

STACK_COMMAND:  .cxr 0xfffff382d201dbf0 ; kb

BUCKET_ID_FUNC_OFFSET:  103

FAILURE_BUCKET_ID:  AV_appid!SmartlockerCheckUninstallStringEA

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

1 Rookie

 • 

7 Posts

August 20th, 2024 20:19

I will be opening a new ticket tomorrow and letting our Dell representative know about the situation. He will put a priority on our ticket. I let you know. 

1 Rookie

 • 

92 Posts

August 20th, 2024 20:55

@Christo IT​ I narrowed down the issue above to AppLocker in combination with installations from the network. After moving all setup files to the local drive there was no issues anymore. I own 3 Dell Laptops (7320 Detachable and 7706 2in1) and both has the Service AppIDSvc disabled. That's AppLocker that causing the issue. Anyhow on a new clean Windows installation (without Dell tools) this Service is enabled by default like with Dells image. So perhaps Microsoft changed the behavior as my other laptops are some years old and did not reinstalled it for a long time.

Could you confirm that you get the same BSOD caused by appid.sys?

PS. After successfully stopping Service AppIDSvc all installations finished without any problems from the network. There is a document describing the network issue from MS and how to disable file filer Kernel driver. Deactivate the kernel mode filter driver - Windows Server | Microsoft Learn In my case as a private used laptop I am fine to know it and I can copy setups to the local storage but for company usage it should simply work and the problem should be fixed. Installing Software from a network drive should work presumed you ran into the same problem.

(edited)

1 Rookie

 • 

7 Posts

August 21st, 2024 14:24

I will check the Dump file and let you know, I can confirm that I have the AppIDSvc services running. I dont think I have applocker installed. The thing that bugs me is that my drivers are a mess ! One of my camera sensor driver is not working (it says that windows cannot load the driver). Name of the driver is Camera sensor OG0VA1B. Also I cannot update my webcam driver for some reason. The actual driver version that I have is 64.22000 and it should be 74.22000 but even if i dowload and installed the right one it doesnt update it ! 
Same thing is happening with my Intel integrated Sensor solution, driver version should be 3.10.100.7681 but its 5.8.0.4 ? I did uninstall both of them to install the newer one, even if it says that the driver was installed correctly they still stay with the older version and of course my webcam is still not working... Thanks for your help by the way, you are way more helpfull then Dell ! 

1 Rookie

 • 

92 Posts

August 21st, 2024 17:00

@Christo IT​ All the "old" version numbers I have running also. So you should be fine. OG0VA1B must be the 3D Camera if I understood it right as the others are Front and Userfacing.

Important seems to use the original IRIS drivers which is 31.0.101.5234. With this one my Webcam is working fine. Without the AppIDSvc the System is rock solid now (I let it restart with the last boot after installing everything). At the end I did a clean install with a fresh MS image and installed Dell Update and Dell Optimizer. My CPU is going down to 0% sometimes if the Laptop idles with out the additional services and only 3 drivers was updated bei Dell Update. Perhaps you should go this way. - After a BSOD I have to remove Powersupply and wait a while many times to avoid broken devices. If it stays connected mostly the IRIS Graphics card shows an error in device manager and also in the event log. That was the reason I focused there. But main reason was AppIDSvc and starting programs/setups through the network. AppLockers seams installed and started by default somehow also with fresh Windows, that why I guess it never happens with my older Dells. As I know the cause I will avoid installing software from network drive now but hopefully it will be solved.

(edited)

No Events found!

Top